Retail Training Manager

3 weeks ago

London, United Kingdom MODE SEARCH Ltd. Full time
Job Description

Mode Search are collaborating with a leading luxury brand in their search for a Retail Training Manager - Northern Europe.


This newly established role, reporting to the Retail Director, presents an excellent opportunity for a training manager with substantial expertise in enhancing the client journey.


The responsibilities of the successful candidate will encompass instructing new employees on presentation and persuasion methods, conducting simulations of sales situations, and developing training programs to address knowledge deficiencies.


It is important to note that this role necessitates regular visits to our regional retail locations to collaborate closely with our sales personnel.


The Role:

  • Collect, evaluate and prepare a shared calendar of learning programs for Stores based on global and local projects.
  • Manage the training team of the Region with an accurate project management approach, sharing calendars, timing and programs
  • Evaluate training KPI’s and business performance to ensure that training is meeting business needs and improving performance.
  • Creating, designing and executing training strategies and programs both in-house and with expert third parties
  • Deliver training including support for onboarding to Store Staff
  • Design and execute orientation programs for sales teams
  • Conduct onboarding training sessions for new hires
  • Act as a consultant to salespeople for challenges they have on the job
  • Assign mentors and coaches to new sales team members
  • Observe how salespeople and cashiers interact with clients to identify areas of improvement
  • Determine training needs both for individuals and teams
  • Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)
  • Advise salespeople how to upsell products and services
  • Apply various sales training techniques (e.g. gamification, case studies and group activities)
  • Maintain updated records of training curriculum and material


Requirements

  • Work experience as a Retail Trainer, Sales Trainer or similar role
  • Experience in retail industry
  • Availability to travel and visit our retail stores, as needed
  • Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
  • Excellent presentation skills
  • Ability to motivate employees to achieve sales quotas
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus


Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.


If your application is successful, you will be contacted by us in due course.


You can also email your resume directly to us on if you would like to apply

  • Retail Relationship Manager

    1 month ago

    South London, United Kingdom Retail Relationship Manager Full time

    Smart Works exists to empower all women who need help getting into work. We are currently in a significant growth phase, doubling the number of women we support to 10,000 women a year by 2025. As such, we require a minimum of 50,000 items of stock from the retail sector that will enable us to dress clients and achieve our mission of helping thousands of...

  • Retail Training Manager

    1 month ago

    London Area, United Kingdom Hawes and Curtis Full time

    Job Title: Retail Training ManagerHawes & Curtis, a renowned luxury brand, is seeking an experienced Retail Training Manager to join our team. As a key member of our retail operations, you will be responsible for delivering outstanding training programs that drive business growth and excellence.Key Responsibilities:Develop and implement training programs...

  • Retail Training Manager

    4 weeks ago

    London, Greater London, United Kingdom Hawes and Curtis Full time

    Job DescriptionHawes & Curtis, a renowned luxury brand, is seeking an experienced Training Manager to deliver exceptional service and drive growth.As a key member of our team, you will be responsible for the development and implementation of training programs, ensuring our retail staff possess the skills and knowledge to provide outstanding customer...

  • Retail Training Manager

    3 months ago

    London Area, United Kingdom Hawes and Curtis Full time

    Hawes & Curtis was established by Mr Ralph Hawes and Mr Freddie Curtis in 1913 and have been making the finest shirts for distinguished customers and royalty, notably HRH Prince of Wales and Earl Mountbatten. Today, the brand is known for its innovation, quality and ambition for growth.We are currently seeking experienced Training Manager to deliver...

  • Store Retail Manager

    2 weeks ago

    London, Greater London, United Kingdom Mind Retail Full time

    About the Role:Mind Retail is looking for an exceptional Store Retail Manager to lead their shop in England and Wales. As a Shop Manager, you will be responsible for driving sales, delivering high standards, and providing excellent customer service. You will inspire and lead a diverse team, creating a caring and supportive work environment.About the RoleThe...

  • Retail Management Leader

    2 weeks ago

    London, Greater London, United Kingdom Mind Retail Full time

    About the RoleMind Retail is seeking a skilled Retail Management Leader to join our team. This exciting opportunity is for a Shop Performance Director who will take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers.Our...

  • Luxury Retail Training Manager

    6 days ago

    London, Greater London, United Kingdom Burberry Limited Full time

    Job SummaryWe are seeking a highly skilled Luxury Retail Training Manager to join our team at Burberry Limited in London, UK. The successful candidate will be responsible for delivering exceptional training experiences to retail associates, ensuring they consistently meet expectations and bring the Burberry service philosophy to life.About the RoleThe role...

  • Retail Store Manager

    4 weeks ago

    London, Greater London, United Kingdom Retail Human Resources plc Full time

    We are seeking a highly skilled General Manager to lead our Kernow Mill store. As a key member of our retail team, you will be responsible for driving sales growth, developing and implementing effective retail strategies, and leading a team of personnel to achieve business objectives.The ideal candidate will have:Commercial awareness and a proven track...

  • Management Associate at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Management Associate. **About us** Retail Insights is Northern Europe's...

  • Regional Retail Training Manager

    4 weeks ago

    London, Greater London, United Kingdom Link Compliance Full time

    Job Title: Regional Retail Training ManagerJob Summary:The Regional Retail Training Manager is responsible for implementing and leading the Retail Excellence global TR approach up to the sales floor in designated store locations, supporting business performance locally. This position's ultimate goal is to improve store performance.Key Responsibilities:Build...

  • Head of Retail Training

    5 months ago

    London, United Kingdom Pernod Ricard Full time

    Head of Retail Training Your Manager: Katie Gee, Traveller Engagement Director) Team: Global Traveller Engagement Location: Chiswick. We operate a hybrid working approach, which allows you to manage your time between home and office. Be part of something big We are Pernod Ricard, a leading company in the global wines and spirits industry with over...

  • Product Training Specialist

    11 hours ago

    London, Greater London, United Kingdom Retail Marketing Full time

    **Retail Marketing Group - A Leading Field Marketing Services Provider**We are seeking an experienced Product Trainer to join our team in South London. The ideal candidate will have a strong background in product training, field marketing, and retail knowledge.In this role, you will be responsible for coaching and motivating sales ambassadors to ensure...

  • Regional Retail Training Manager

    4 weeks ago

    London, Greater London, United Kingdom Link Compliance Full time

    Job Title: Regional Retail Training ManagerJob Summary:The Regional Retail Training Manager is responsible for implementing and leading the Retail Excellence global TR approach up to the sales floor in its designated store locations, supporting the business performance locally. This position's ultimate goal is to improve store performance.Key...

  • Product Training Specialist

    4 weeks ago

    London, Greater London, United Kingdom Retail Marketing Full time

    At Retail Marketing, we are seeking a highly skilled Product Training Specialist to join our team. As a key member of our team, you will be responsible for delivering engaging in-store training to build brand advocacy and product knowledge among our sales ambassadors.The ideal candidate will have experience in product training, field marketing, and retail...

  • Retail Store Manager

    1 month ago

    London, Greater London, United Kingdom Partner Retail Services Full time

    As a Retail Store Manager at Partner Retail Services, you will be responsible for leading a team of colleagues across all departments, providing direction, support, and encouragement to achieve their goals. You will be expected to adhere to PRS policies and guidelines, ensuring operational compliance and maintaining the store's impeccable standards. This...

  • Retail Training Specialist

    2 weeks ago

    London, Greater London, United Kingdom Arc'teryx Limited Full time

    Your Opportunity at Arc'teryx:The Retail Trainer plays a pivotal role in shaping the retail experience across the North region, encompassing the UK and Nordics. This role requires collaboration with key stakeholders to identify training needs, patterns, and trends within the region. The Retail Trainer is responsible for designing and delivering training...

  • Retail Store Manager

    1 month ago

    London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    This high-street fashion retailer is seeking a retail store manager to lead its flagship store in London. The company is a well-known household name, renowned for its dedication to providing high-quality products to its growing customer base.The ideal candidate will have consistent management experience in retail, a passion for the industry, and a...

  • Training and Development Manager

    2 weeks ago

    London, Greater London, United Kingdom Burberry Limited Full time

    Job PurposeAs a key member of the Burberry Limited team, you will be responsible for delivering exceptional service and training to our retail associates, ensuring they meet our high standards and exceed customer expectations.Key ResponsibilitiesDevelop and implement training programs to enhance the skills and knowledge of our retail team, focusing on sales,...

  • Retail Leadership Opportunity

    5 days ago

    London, Greater London, United Kingdom EE Retail Full time

    About EE RetailWe are a leading retailer with a strong presence in the UK market. Our team is passionate about delivering exceptional customer service and driving business growth.Job Title: Assistant Store LeaderWe are seeking an experienced and ambitious retail professional to join our team as an Assistant Store Leader. This is an exciting opportunity for...

  • Retail Training Specialist

    4 weeks ago

    London, Greater London, United Kingdom Burberry Limited Full time

    INTRODUCTIONBurberry Limited is committed to unlocking the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. As a purposeful, values-driven brand, we aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to...