Retail Training Specialist

3 weeks ago

London, Greater London, United Kingdom Burberry Limited Full time
INTRODUCTION

Burberry Limited is committed to unlocking the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. As a purposeful, values-driven brand, we aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

We are seeking a highly skilled Retail Training Specialist to join our team. The successful candidate will be responsible for inspiring and training retail associates in the field to consistently meet expectations and bring to life the Burberry service philosophy.

JOB PURPOSE

The Retail Training Specialist will be responsible for delivering face-to-face in-store training programs, training and overseeing the performance of in-store training champions, and supporting with retail academy onboarding. The role will also involve monitoring the training and development of new starters throughout the 90-day induction period.

RESPONSIBILITIES
  • Deliver local face-to-face onboarding and training programs to retail associates.
  • Train and oversee the performance of in-store training champions.
  • Support with retail academy onboarding and monitor the training and development of new starters.
  • Assess and coach on service excellence and in-store delivery of brand, product, and service experiences.
  • Identify training needs and create agile training programs in line with the development process.
  • Provide feedback on training programs and service initiatives to the corporate training and education team.
PERSONAL PROFILE
  • Previous experience in delivering sales, service, and product training within a luxury retail environment.
  • Previous experience working in luxury retail environment.
  • Awareness of store operations and retail systems.
  • Adult learning qualification advantageous.
  • Strong presentation skills.
  • Proven track record of independent working and self-management.
  • Personally represents the brand image.
  • Motivational and inspiring.
  • Commercial awareness.
  • Strong planning and organisational skills.
  • Shows initiative and is self-motivated.
  • Team player.
  • Microsoft office literate (to a high level).
MEASURES OF SUCCESS

The success of the Retail Training Specialist will be measured by the following key performance indicators:

  • Training assessment scores.
  • Trainee satisfaction scores.
  • Trainee performance metrics.

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