Customer Sales Support Manager

4 weeks ago

Belfast, United Kingdom Abrivia Recruitment Specialists Full time
Job Description

Customer Sales Support Manager

Belfast/ Lisburn Area

Attractive Salary & Benefits


Our client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace, and acoustics industries.


The Customer Sales Support Manager will be responsible setting strategic departmental goals, overseeing team objectives, and ensuring all activities align with the company’s next phase of growth.


This role requires close collaboration with production, dispatch, product, and sales teams to ensure smooth operations and compliance. The successful candidate will also lead on resolving customer issues, tracking order deliveries, and implementing best practices to meet business needs.


Your role:

  • Set departmental KPIs in conjunction with the senior management team and monitor team performance.
  • Develop and support your team with clear objectives, regular review meetings, and growth-focused development plans.
  • Lead cross-functional efforts with various departments to ensure cohesive service delivery.
  • Track and manage customer orders, ensuring prompt updates and efficient resolution of service issues.
  • Drive the quote-to-order process, supporting and monitoring quotes within a matrix environment.
  • Champion best practices within your team, adjusting to meet customer and business demands.
  • Initiate and support customer service enhancements, ensuring a positive, responsive first line of communication.
  • Present insights and reports for internal and cross-functional commercial meetings.


Essential Criteria:

  • A minimum of 5 years’ experience in a customer service environment, with at least 3 years in a managerial role.
  • Experience managing or implementing CRM systems, ideally with knowledge of Sage 200 accounting software.
  • Strong organisational skills with a proactive, growth-focused mindset.
  • Ability to work effectively in a fast-paced setting with diverse internal and external stakeholders.
  • Preferred experience in the packaging or materials industry.
  • Proven team player with the ability to inspire, develop, collaborate and communicate effectively in a cross-functional environment.
  • Confidence to challenge processes constructively and present positive changes.
  • A customer-first mentality


What’s in it for you:

  • Attractive base salary
  • Benefits package including pension scheme
  • An opportunity to shape a growing department within a supportive, high-growth environment, with strong potential for career and personal development.


Should this position be of interest to you please forward your CV to Marty Caskey at Abrivia. All applications will remain in strict confidence.

  • Sales and Customer Manager

    6 days ago

    Belfast, United Kingdom Meridian Business Support Limited Full time

    About the RoleWe are seeking an experienced sales professional to join our team as an Internal Sales Person. As a key member of our team, you will be responsible for managing a portfolio of current customers while proactively targeting and developing new customers into profitable accounts.Key ResponsibilitiesManage a live portfolio of current customers,...

  • Customer Sales Support Manager

    3 weeks ago

    Belfast, United Kingdom Abrivia Recruitment Specialists Full time

    Customer Sales Support Manager Belfast/ Lisburn Area Attractive Salary & Benefits Our client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace,...

  • Customer Sales Support Manager

    4 weeks ago

    Belfast, United Kingdom Abrivia Recruitment Specialists Full time

    Customer Sales Support ManagerBelfast/ Lisburn AreaAttractive Salary & BenefitsOur client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace, and...

  • Customer Sales Support Manager

    4 weeks ago

    Belfast, United Kingdom Abrivia Recruitment Specialists Full time

    Customer Sales Support ManagerBelfast/ Lisburn AreaAttractive Salary & BenefitsOur client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace, and...

  • Customer Sales Support Manager

    3 weeks ago

    Belfast, United Kingdom Abrivia Recruitment Specialists Full time

    Customer Sales Support ManagerBelfast/ Lisburn AreaAttractive Salary & BenefitsOur client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace, and...

  • Customer Sales Support Manager

    1 month ago

    Belfast, United Kingdom Abrivia Recruitment Specialists Full time

    Customer Sales Support ManagerBelfast/ Lisburn AreaAttractive Salary & BenefitsOur client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace, and...

  • Customer Service

    3 weeks ago

    Belfast, United Kingdom Abrivia Recruitment Specialists Full time

    Customer Sales Support Manager Belfast/ Lisburn Area Attractive Salary & Benefits Our client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical,...

  • Sales Associate

    6 months ago

    Belfast, United Kingdom Moonstone Sales Full time

    Moonstone Sales is a brand new Direct Marketing company in Belfast. We hold ourselves to the highest standards and are looking for highly motivated and driven individuals to join our team. As a Sales Associate, you will have the important role of representing our clients on a face to face basis. Opportunities: Engagement with Customers - you will learn how...

  • Sales Representative

    6 months ago

    Belfast, United Kingdom Sovereign Sales Full time

    Job Overview: We are seeking a highly motivated Sales Representative to join our team. As a Sales Representative, you will be responsible for promoting and selling our products or services to potential customers. This is an excellent opportunity for individuals who enjoy building relationships, meeting sales targets, and contributing to the growth of a...

  • Warehouse Support Role

    4 days ago

    Belfast, United Kingdom Customer Labs Full time

    Role Overview:As a Warehouse Support Role at Customer Labs, you will play a crucial part in ensuring the smooth operation of our warehouse.">Key Responsibilities:Pre-pick parts and accessories to support efficient job completionHandle customer enquiries and support our technicians in the workshopRequirements:A minimum of [Estimated Salary: £28,000] per...

  • Sales Representative

    6 months ago

    Belfast, United Kingdom Moonstone Sales Full time

    **Sales Representative** **No experience is required for this role**. If you're looking for an exciting fast paced career in direct sales, with continued mentoring and support throughout, you have found the ideal opportunity. We work with one of the UK's leading direct marketing companies, our clients are some of the biggest and most recognisable brands in...

  • Sales and Customer Management Specialist

    4 weeks ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Job Title: Internal Sales CoordinatorJob Summary:We are seeking a highly skilled Internal Sales Coordinator to join our team at BlackFox Solutions. As an Internal Sales Coordinator, you will be responsible for managing customers, providing technical support, processing orders, and providing customer quotations and pricing.Key Responsibilities:Manage...

  • Customer Sales Support Manager

    1 month ago

    Belfast, Northern Ireland, Northern Ireland, United Kingdom Abrivia Recruitment Specialists Full time

    Customer Sales Support ManagerBelfast/ Lisburn AreaAttractive Salary & BenefitsOur client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace, and...

  • Promotions and Sales

    5 months ago

    Belfast, United Kingdom Affinity Sales and Marketing Full time

    At Affinity Sales Marketing we pride ourselves in creating a pro-active and positive work environment and we are looking for a dynamic and ambitious individual to join our Events and Sales team on a full time basis. **The ideal Promotions and Sales Assistant has**: - The ability to work as part of a team - A positive working attitude - An outgoing, bubbly...

  • Promotions and Sales

    6 months ago

    Belfast, United Kingdom Affinity Sales and Marketing Full time

    At Affinity Sales Marketing we pride ourselves in creating a pro-active and positive work environment and we are looking for a dynamic and ambitious individual to join our Events and Sales team on a full time basis. **The ideal Promotions and Sales Assistant has**: - The ability to work as part of a team - A positive working attitude - An outgoing, bubbly...

  • Promotions and Sales

    6 months ago

    Belfast, United Kingdom Affinity Sales and Marketing Full time

    At Affinity Sales Marketing we pride ourselves in creating a pro-active and positive work environment and we are looking for a dynamic and ambitious individual to join our Events and Sales team on a full time basis. **The ideal Promotions and Sales Assistant has**: - The ability to work as part of a team - A positive working attitude - An outgoing, bubbly...

  • Samsung Support Centre Front of House Customer

    6 months ago

    Belfast, United Kingdom Samsung Support Centre | Belfast Full time

    **Company description** Samsung Support Centre | Belfast We are a Samsung Support Centre based in Northern Ireland. We are proud to be the only Samsung Support Centre in Belfast offering same day repair to walk-in customers. We repair all, in and out of warranty, Samsung Smart Phones, Tablets and Wearables with the fastest possible lead time. **Job...

  • Sales Expansion Manager

    6 days ago

    Belfast, United Kingdom The Sales Recruitment Network Full time

    Sales Role Overview:We are seeking a skilled Sales Development Manager to join our team at The Sales Recruitment Network. As a Business Development Manager, you will be responsible for driving business growth and expansion through the development and execution of sales strategies.Your Key Objectives:Develop and execute sales strategies that drive business...

  • Customer Support Coordinator

    6 months ago

    Belfast, United Kingdom Uniphar Medtech Full time

    **Responsibilities**: - Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer. - Proactively and professionally respond and manage customer calls/queries - Process and manage Sales Orders and Purchase Orders timely and accurately,...

  • Internal Sales Person

    3 weeks ago

    belfast, United Kingdom Meridian Business Support Limited Full time

    We are looking for anInternal Sales Personto join ourBelfast branch (BT3):Join one of theUKs leading distributorsofelectrical productsandsolution providerswith250+ branchesnationally with acore valueto developtalent & internal progression.Great Salary+ Performance based Bonus SchemeContracted to40 hours per weekMonday to Friday shifts between 07:00 17:0033...