Customer Sales Support Manager
4 weeks ago
Customer Sales Support Manager
Belfast/ Lisburn Area
Attractive Salary & Benefits
Our client, a leading UK & Ireland materials manufacturer, is seeking a Customer Sales Support Manager to align interdepartmental activities with customer needs, supporting growth and delivering exceptional service to a global customer base in packaging, medical, aerospace, and acoustics industries.
The Customer Sales Support Manager will be responsible setting strategic departmental goals, overseeing team objectives, and ensuring all activities align with the company’s next phase of growth.
This role requires close collaboration with production, dispatch, product, and sales teams to ensure smooth operations and compliance. The successful candidate will also lead on resolving customer issues, tracking order deliveries, and implementing best practices to meet business needs.
Your role:
- Set departmental KPIs in conjunction with the senior management team and monitor team performance.
- Develop and support your team with clear objectives, regular review meetings, and growth-focused development plans.
- Lead cross-functional efforts with various departments to ensure cohesive service delivery.
- Track and manage customer orders, ensuring prompt updates and efficient resolution of service issues.
- Drive the quote-to-order process, supporting and monitoring quotes within a matrix environment.
- Champion best practices within your team, adjusting to meet customer and business demands.
- Initiate and support customer service enhancements, ensuring a positive, responsive first line of communication.
- Present insights and reports for internal and cross-functional commercial meetings.
Essential Criteria:
- A minimum of 5 years’ experience in a customer service environment, with at least 3 years in a managerial role.
- Experience managing or implementing CRM systems, ideally with knowledge of Sage 200 accounting software.
- Strong organisational skills with a proactive, growth-focused mindset.
- Ability to work effectively in a fast-paced setting with diverse internal and external stakeholders.
- Preferred experience in the packaging or materials industry.
- Proven team player with the ability to inspire, develop, collaborate and communicate effectively in a cross-functional environment.
- Confidence to challenge processes constructively and present positive changes.
- A customer-first mentality
What’s in it for you:
- Attractive base salary
- Benefits package including pension scheme
- An opportunity to shape a growing department within a supportive, high-growth environment, with strong potential for career and personal development.
Should this position be of interest to you please forward your CV to Marty Caskey at Abrivia. All applications will remain in strict confidence.
-
Sales & Operations Manager
2 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Denholm Associates Full timeWe are looking for an exceptionally talented individual with responsibility for managing Sales and Operations at one of Ireland’s leading Distillery visitor attractions. This role is responsible for ensuring that visitors have an incredible visit and leave the distillery as brand ambassadors for our brand. As the face of the Distillery Visitor Centre...
-
Customer Support Executive
7 days ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Locate a Locum Full timeRole OverviewThe role demands a strong expertise in SaaS (Software as a Service) products and technical support, combined with a passion for delivering world-class service. The primary focus is on resolving customer issues promptly while consistently achieving exceptional levels of customer satisfaction.Delivering an outstanding customer experience is...
-
Graduate Area Sales Manager
2 months ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom BMS Performance Full timeGraduate sales opportunity working with market leader in animal healthClient-facing role working with new & existing customersFantastic training & development available, entry level role suitable for someone with no prior business-to-business sales experienceWho is the opportunity with?This client is a family-owned global business that specialise in...
-
Sales Specialist
1 month ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Smarttech247 Full timeAbout the job Smarttech247 is currently on a high growth trajectory and have embarked on a Stock Market Listing and want you to be part of this exciting new stage in the company. We are looking for curious, passionate, and ambitious people that want to thrive in cybersecurity to join our sales team. Reporting into the Sales Manager, the Sales Executive will...
-
Territory Sales Manager
6 days ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom ARC Recruitment Full timeOur client, a distributor of highly regarded and popular Aesthetic Medical Devices, is looking for an experienced sales person to cover the N Ireland and Ireland territory.Your roleYou will identify opportunities and bring in new business, promoting and selling facial aesthetics products (including dermal fillers) to clinics and independent practitioners....
-
Sales Administrator
1 month ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Lorien Full timeSales Support AdministratorContract - March 2025£12 per hour PAYE Sales Support Administrator, is a hand’s on role, and will offer the opportunity to develop commercial, sales, analytical and communication skills within a busy team environment. You will be supporting the Direct Sales team with sales compliance, sales assurance and back office...
-
Commercial Sales Consultant
2 months ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Johnson Controls International Full timeCommercial Sales Consultant What we offerCompetitive salary and commission / bonus planPaid holidays and sick payCompany Car & Fuel cardComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls...
-
Area Sales Manager
3 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Hunter Hughes Recruitment Services Full timeAre you frustrated by being a number? Struggling to be seen, appreciated, developed?This is a growing business that is looking for ambitious HVAC sales people who they can develop into future managers.It's a very exciting time to join. We are building a dynamic team to take the company to the next level and build teams under them.This is an...
-
Technical Support Engineer
2 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Simple Scaling Full timeAs a key member of our Operations Team, you will be the front line of innovation—installing, configuring, and supporting cutting-edge systems that change lives. You’ll provide both on-site and remote technical support, ensuring that customer issues are resolved with precision and care. You’ll also play a vital role in the development of our future...
-
Solar Sales Consultant
2 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Luma Executive Full timeSolar ConsultantLocation: HybridSalary: £28,000+ OTE (50K+)Due to ongoing success and business growth, our client is expanding its busy Sales Team and seeking an experienced Solar Consultant who has previous Solar PV Sales experience across Ireland (North and/or South). The RoleEngage with prospective customers who have requested a solar quote online (no...
-
Technical Sales Manager
3 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom 5S Supply Ltd Full timeA job vacancy has become available for a Technical Sales ManagerThe role will be on a full-time basis with hybrid office/field based working as required, based on a 38 hour week.The ideal candidate will have detailed experience in CNC metal cutting, to include tool selection and application. They should have strong communication and administrative skills...
-
Business Development Manager
3 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Staffline Recruitment Ireland Full timeHeard Of Us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. This is where you come in. We are on a journey of growth. We pride...
-
Branch Manager
2 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Antifriction Components Ltd Full timeThe Branch Manager ensures the effective and efficient running of a branch in accordance with company policy and procedure, managing all day-to-day aspects within the branch. The Branch Manager reports to the Sales Director.Key Duties and ResponsibilitiesThe Branch Manager has autonomy to plan his/her own workload within the guidelines set by the Sales...
-
Store Manager
3 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Zachary Daniels Full timeStore Manager | High Street Retailer | Belfast city | Up to £35,000 |Zachary Daniels Retail Recruitment is recruiting for a fast paced High Street retail business seeking for a highly customer focused Store Manager in the Belfast City. This retailer has grown their store portfolio over the last number of years through Ireland and the UK which in hand offers...
-
Head of Sales
3 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Ocho Full timeHead of Sales – Early Stage / Portfolio Company Job Description Location - Belfast Salary £40-50K + Bonus Are you an experienced Sales professional, who has honed their craft, and is excited at the prospect to join a growing start up?My client, a growing early company who is supported by VC funding is seeking a dynamic head of sales to join the team. This...
-
Recruitment Consultant
3 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Hunter Savage Full timeWe are growing!We are currently looking to hire a Recruitment Consultant to join our Engineering & Operations Team, to look after Technical Sales recruitment. If you are a great communicator, enjoy working with people and are driven to be successful, Hunter Savage may be for you!We are keen to hear from candidates with recruitment experience or a background...
-
Trainee Store Manager
3 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Deichmann Full timeDeichmann have an exciting opportunity to join our growing business – working as a Trainee Store Manager, supporting our Belfast store.Working as a Trainee Store Manager for Deichmann, you will be offered a competitive salary of £28,000 per annum.This is a full time, permanent position and you therefore must be fully flexible to work across the week.You...
-
Store Manager
4 months ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom SMIGGLE UK LIMITED Full timeStore Manager | Belfast | Competitive Salary + Benefits | 40 hours per weekReady to lead, inspire, and ignite creativity?Join us at our Belfast Smiggle Store as a Store Manager! Maximise store performance, boost sales, and lead your team in a fast-paced, hands-on environment; all while playing with the products - approaching every day with an attitude of...
-
Store Manager
2 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom Smiggle UK & ROI Full timeStore Manager | Belfast | Competitive Salary + Benefits | 40 hours per weekReady to lead, inspire, and ignite creativity?Maximise store performance, boost sales, and lead your team in a fast-paced, hands-on environment; all while playing with the products - approaching every day with an attitude of fun!Store Manager Job Role:Drive Store Excellence: Elevate...
-
Operations Manager
2 weeks ago
Belfast, Northern Ireland, Northern Ireland, United Kingdom HAYS Full timeRequirement for an Operations Manager in Belfast Your new company Your new company is a fantastic Electrical Solutions company based in Belfast that is on an ambitious growth trajectory and keen to build a team that can grow alongside it. This is an excellent opportunity for a skilled Operations Manager with experience of leading a team of service...