Branch Manager

1 month ago

Belfast Northern Ireland, Northern Ireland, United Kingdom Antifriction Components Ltd Full time

The Branch Manager ensures the effective and efficient running of a branch in accordance with company policy and procedure, managing all day-to-day aspects within the branch. The Branch Manager reports to the Sales Director.


Key Duties and Responsibilities


The Branch Manager has autonomy to plan his/her own workload within the guidelines set by the Sales Director (on a day-to-day basis) and strategically by the S&M Committee and Senior Leadership Team.


Day to day activities are likely to vary significantly but the key duties and responsibilities of the role are:


Sales


· To drive sales growth in the branch and retain existing business at every opportunity

· To lead company promotions within the branch in liaison with the Customer Account Manager(s)


Stocks and Purchases


· To ensure that the branch is accurately stocked in accordance with company guidelines and that the stock ordering, condition and checking is of the highest standards and in line with company policy

· To ensure that company stocks are utilised first

· To ensure a good relationship with suppliers, including use of preferred suppliers


Customer Management


· To ensure that the highest level of customer service is always provided by self and all team members

· To prioritise work for the team, working to deadlines and priorities by sales director and others

· To understand requirements of customers; agree realistic, achievable deadlines; and ensure work is carried out by team to deliver this

· To ensure customers on the trade counter are served professionally and promptly, including obtaining items from stores or by placing orders and processing any payments

· To ensure calls, emails and other communications from new and existing customers are dealt with helpfully and professionally


Administration


· To have a good awareness and competence on AFC systems and procedures and to ensure that other team members have the same

· To use the systems as per company procedure for tracking stock, checking accounts, providing quotes, placing orders, dealing with general enquiries

· To undertake other administration in support of the branch

· To ensure the security of the branch and that all assets are secure and accounted for namely, stock, vehicles, premises and people

· To ensure the appearance of all branch vehicles, people and property is kept to company standards

· To ensure maintenance of all company property including electrical and IT equipment

· To ensure effective communication with other AFC teams




Staff Management


· To manage all members of the branch team including leading and mentoring individuals, as necessary

· To ensure the well-being of all staff in the team

· To ensure compliance with the Employee Handbook

· To oversee performance management of staff, including dealing promptly with under performance

· To develop and guide team to achieve company goals

· To disseminate group and company information promptly, positively and professionally within the team


Other


· To be responsible for all aspects of ISO management, including quality, health and safety and environmental within the branch, ensuring compliance.

· To fully utilise technology within company including online diary and project flow

· To attend company events, as required, including occasional overnight stays, as necessary

· To be responsible for health and safety within Team
























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