Service Desk Analyst

3 weeks ago

Maidstone, United Kingdom DCS Technology Full time

Service Desk Analyst (Hybrid) – £31,000 per annum DOE

DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.

What You’ll Be Doing:

As a Service Desk Analyst , you’ll be the first point of contact for resolving technical issues and ensuring seamless IT operations. You’ll work on a variety of tasks, from managing Active Directory accounts to troubleshooting Microsoft Teams, all while delivering exceptional customer service to our users.

Key Responsibilities include:

  • Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
  • Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access.
  • Intune Device Management: Configure and troubleshoot devices, policies, and applications via Intune.
  • Application Expertise: Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
  • License Allocation: Administer and monitor software licenses, ensuring compliance and efficient usage.
  • Problem Diagnosis: Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
  • Documentation: Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.

What You’ll Bring

You’ll have a solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.

Key Skills and Experience:

  • Active Directory Expertise: Proven experience in managing accounts, permissions, and configurations.
  • Intune Administration: Hands-on experience with device and application management.
  • Microsoft Application Support: Strong knowledge of troubleshooting Teams, Outlook, and other Office tools.
  • Problem-Solving Skills: A methodical approach to diagnosing and resolving technical challenges.
  • Customer Service Mindset: Effective communicator with a focus on delivering exceptional user support.

Desirable Qualifications:

  • ITIL Foundation or equivalent experience in IT service management.
  • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar.

What’s in It for You?

We offer a dynamic and supportive environment where your contributions make a real impact.

Benefits include:

Salary: £31,000 per annum dependent on experience

Hybrid Working: Enjoy flexibility with a mix of remote and on-site work.

Professional Development: Opportunities for training and career growth.

Additional Perks: Company pension, holidays, and more

Apply to be considered, interviews are starting and taking place in the coming weeks

*Please note this role requires full UK RTW – no sponsorship is offered

All applicants must be based in the UK to be considered*

  • IT Service Desk Analyst

    3 hours ago

    Maidstone, United Kingdom Proactive Appointments Full time

    Our client is looking for amn IT Service Desk Analyst st Line Support Analyst to start ASAP on a rolling contract basis. **Location - Maidstone** **IR35 - Inside** **Start - ASAP** As this role has been deemed Inside IR35 so you must go through an accredited Umbrella company. **Skills/Experience** - Recent IT Service Desk or IT Call Handler experience -...

  • Service Desk Analyst

    2 weeks ago

    Maidstone, United Kingdom Dcs Technology Full time

    Service Desk Analyst (Hybrid) – £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client's IT infrastructure.If you're passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.What You'll Be Doing: As...

  • Service Desk Analyst

    4 weeks ago

    Maidstone, United Kingdom CV-Library Full time

    Service Desk Analyst (Hybrid) - £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client's IT infrastructure. If you're passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you. What...

  • Service Desk Analyst

    3 weeks ago

    Maidstone, United Kingdom DCS Technology Full time

    Service Desk Analyst (Hybrid) – £31,000 per annum DOEDCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.What You’ll Be...

  • Service Desk Analyst

    3 weeks ago

    Maidstone, United Kingdom DCS Technology Full time

    Service Desk Analyst (Hybrid) – £31,000 per annum DOEDCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.What You’ll Be...

  • Service Desk Analyst

    3 weeks ago

    Maidstone, United Kingdom DCS Technology Full time

    Service Desk Analyst (Hybrid) – £31,000 per annum DOEDCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.What You’ll Be...

  • Service Desk Analyst

    3 weeks ago

    Maidstone, United Kingdom DCS Technology Full time

    Service Desk Analyst (Hybrid) – £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you. What You’ll Be...

  • Technical Service Desk Analyst

    2 weeks ago

    Maidstone, Kent, United Kingdom DCS Recruitment Limited Full time

    Technical Service Desk Analyst Job Description">We are seeking a highly motivated Technical Service Desk Analyst to join our team at DCS Technology. The successful candidate will be responsible for providing technical support and helpdesk services to our clients.">Key Responsibilities">">Provide 1st and 2nd line technical support for user incidents,...

  • Service Desk Analyst

    3 weeks ago

    Maidstone, Kent, United Kingdom DCS Technology Full time €31,000

    Service Desk Analyst (Hybrid) – £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you. What You’ll...

  • Technical Service Desk Analyst

    3 weeks ago

    Maidstone, Kent, United Kingdom Lumina Energy Full time

    About Lumina Energy:Lumina Energy is a global leader in Education and Public Sector services, operating in 86 countries with 1,800 staff across 28 trading brands. Our teams deliver a range of services, including HR, IT, Energy, Education Resources, and Procurement.As a Technical Service Desk Analyst, you will be a key member of our operations team,...

  • Technical Help Desk Analyst

    10 hours ago

    Maidstone, Kent, United Kingdom CaseWare International Full time

    Technical Support PositionCaseware International is seeking a highly skilled Technical Help Desk Analyst to join our team in Maidstone, UK. As a key member of our technical support team, you will be responsible for resolving technical issues and providing exceptional service to our clients via various communication channels.Key Responsibilities:-...

  • Service Desk Administrator

    2 days ago

    Maidstone, United Kingdom Bespoke Recruitment Services Full time

    We're in the search for a keen, motivated, and driven **Service Desk Administrator** who wants to become a member of our clients valued team. **About the Company**: Our client is a Leading M&E Contractor, they are currently recruiting a Helpdesk Administrator. **About the **Service Desk Administrator** **Role**: - Support the Service Desk Team. - The post...

  • Service Desk Administrator

    12 hours ago

    Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Service Desk Administrator Job DescriptionKHR - Recruitment Specialists is a leading recruitment agency seeking a highly skilled Service Desk Administrator to join our team. As a key member of our organization, you will play a vital role in providing technical support to our staff and customers.Key Responsibilities* Respond to customer service requests via...

  • Service Desk Technician

    3 weeks ago

    Maidstone, Kent, United Kingdom CV-Library Full time

    About the Role:This Service Desk Analyst position offers an exciting opportunity to deliver top-tier technical support and enhance user experiences. If you're passionate about troubleshooting, problem-solving, and providing exceptional customer service, this role is perfect for you.Key Job Responsibilities:Technical Assistance: Offer 1st and 2nd line support...

  • Service Desk Professional

    3 weeks ago

    Maidstone, Kent, United Kingdom CV-Library Full time

    Job OverviewCV-Library, a leading job search platform in the UK, is seeking an experienced Service Desk Coordinator to join their team. This role offers a competitive salary of £27,500 and opportunities for professional growth.

  • IT Service Desk Professional

    3 weeks ago

    Maidstone, Kent, United Kingdom CV-Library Full time

    Service Desk Engineer Job SummaryOur client, a leading Managed Service Provider (MSP), is seeking an experienced 2nd Line Service Desk Engineer to join their team. As a member of the service desk team, you will be responsible for providing technical support and assistance to clients via phone, email, or in-person. You will troubleshoot and resolve IT issues...

  • IT Support Analyst

    1 week ago

    Maidstone, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **IT Support Analyst** **Permanent** **£18,000 - £23,000 per annum** **Maidstone** **Full Time** - Technical Environment**:Windows Server, Active Directory, Exchange, Microsoft Office 365, MS Office Programs (Word, Excel, Outlook, PowerPoint, etc.)**_ Do you enjoy providing 1st Line Support? Are you looking for a new PERMANENT opportunity? APPLY...

  • IT Support Analyst

    1 week ago

    Maidstone, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **IT Support Analyst** **Permanent** **£26,000 - £28,000 per annum** **Maidstone** **Full Time** - Technical Environment**:Windows Server, Active Directory, Exchange, Microsoft Office 365, MS Office Programs (Word, Excel, Outlook, PowerPoint, etc.) TCP/IP Networking**_ Do you enjoy providing IT Support? Are you looking for a new PERMANENT...

  • Service Delivery Analyst

    1 week ago

    Maidstone, United Kingdom Clearwater People Solutions Ltd Full time

    Our client is currently hiring for their IT Service Delivery team on 12 month Fixed Term Contract to join their proactive team and engage with their customers, colleagues and stakeholders. This is a multi-functional IT Team, that ensures that all service levels are met as well as well and if you think that you can get on board with this excellent team and...

  • IT Service Desk Team Leader

    7 months ago

    Maidstone, United Kingdom Golding Homes Full time

    **Background** It is a great time to join Golding as we are an efficient, local, visible and listening organisation providing sustainable homes and communities. We have an established track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint an IT Service Desk...