Service Delivery Analyst
7 days ago
Our client is currently hiring for their IT Service Delivery team on 12 month Fixed Term Contract to join their proactive team and engage with their customers, colleagues and stakeholders.
This is a multi-functional IT Team, that ensures that all service levels are met as well as well and if you think that you can get on board with this excellent team and please scroll down.
**Benefits for the IT Service Delivery Analyst**
- 28 days annual leave per year ( plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
**Day to day for the IT Service Delivery Analyst**
- Supporting all IT systems for the team.
- Diagnosing hardware and software faults.
- Sorting tech problems over the phone or face to face.
- Working within ITIL framework.
- Monitoring and maintaining systems, network and meeting room equipment of company.
- Providing 1st and 2nd line technical support to customers.
**Required Skills and Qualifications for the IT Service Delivery Analyst**
- Active Directory
- ITIL Framework
- Office 365
- Windows systems
- On-Perm
- Microsoft Exchange
- MaaS 360
- Citrix
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