Business Analyst

2 days ago


Maidstone, United Kingdom Proactive Appointments Full time

Our client is looking for a Business Analyst for a 2 month contract starting ASAP. The role will be hybrid working - you will need to be on site as and when required for running workshops.

The client is looking a Business Analyst help evaluate a potential, public cloud solution - They are looking to move their telephony platform / infrastructure out of the main datacentres into private or public cloud solutions. Part of this work includesthe migration of the telephony platform to a suitable alternative.

**Key requirements**
- Gather business requirements for the various aspects of the telephony platform from each of the main business units
- Help formulate and validate these requirements using a variety of techniques: business process reviews, customer feedback, workshops and other research activities. Identify problems and possible improvements to the process flows.
- Produce process documentation/workflow diagrams showing key telephony functions and interfaces to other systems and processes used within each business unit.
- Evaluate the public cloud telephony service in detail.
- Collate estimates (effort and cost) from internal stakeholders and 3rd parties required to migrate to the recommended product.
- Produce detailed requirements documentation capturing the output from the review ofbusiness telephony requirements vs. the capability and functionality of the product. To include full costs for the relevant options within the product suite, gap analysis,additional benefits and other recommendations.
- Produce slide deck for review with senior stakeholders.
- Contribute towards the production of a final business case.
- Experience of working as a Business Analyst, evaluating enterprise-level technology solutions.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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