Service Desk Technician
16 hours ago
About the Role:
This Service Desk Analyst position offers an exciting opportunity to deliver top-tier technical support and enhance user experiences. If you're passionate about troubleshooting, problem-solving, and providing exceptional customer service, this role is perfect for you.
Key Job Responsibilities:- Technical Assistance: Offer 1st and 2nd line support for user incidents, escalating complex issues when necessary.
- Directory Services: Manage user accounts, permissions, and configurations to ensure efficient system access.
- Device Management: Configure and troubleshoot devices, policies, and applications via Intune.
- Application Knowledge: Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
- Licence Administration: Administer and monitor software licences, ensuring compliance and efficient usage.
- A solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.
- Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
£31,000 per annum dependent on experience
Perks:- Hybrid Working: Enjoy flexibility with a mix of remote and on-site work.
- Professional Development: Opportunities for training and career growth.
- Additional Benefits: Company pension, holidays, and more
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