Help Desk Technician
15 hours ago
About This Opportunity
We are seeking a Help Desk Technician to join our team at Constant Recruitment. As a Help Desk Technician, you will be responsible for providing technical support to users via various channels, including helpdesk systems, phone, and email.
Key Responsibilities
- Be the primary point of contact for user enquiries, providing technical assistance and resolving technical issues.
- Collaborate with the team to deliver effective support, ensuring a positive and efficient experience for users.
- Acknowledge and track issues to resolution, maintaining accurate and concise documentation.
- Administer hardware deployments, ensuring proper documentation for all assets.
- Perform basic Active Directory tasks, such as password resets and account creation.
- Assume additional responsibilities as required, adapting to the needs of a fast-paced service environment.
Requirements
To succeed in this position, you will require previous support experience, excellent communication skills, and a proactive, customer-centric attitude. Proficiency in supporting Windows environments is essential, while familiarity with Active Directory and Office 365 is advantageous. Experience with helpdesk systems/ticketing software is beneficial.
What We Can Offer
- An estimated annual salary of £25k.
- A secure, comfortable office space on the outskirts of Maidstone, offering ample free parking.
- Opportunities for professional growth and development through mentorship and guidance.
- The chance to join a Managed Service Provider that values collaboration, knowledge-sharing, and ongoing improvement.
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