IT Support, Desktop, 2nd Line, Hybrid

2 weeks ago


Abingdon, United Kingdom Sanderson Recruitment Plc Full time
Job Description

IT Support Analyst, Desktop, Second Line, Hybrid, Windows, MacOS, AD, Support

Hybrid working, 2/3-day split.

An Award-Winning IT consultancy are looking to bring in an IT Support Analyst with a background in desktop and second line Support Engineer.

You will be supporting the day-to-day activities of the company's help desk department, working with the MSP's client's IT functional needs. You will also oversee developing and delivering a variety of projects each month, this will increase alongside your expertise.

This role is a Hybrid role, with a Pathway for internal skill-set development across the company.

Key Skills -

  • Windows 7/8/10
  • MacOS
  • Intune
  • Active Directory
  • General Networking
  • Driving License and own transport
  • previous experience within a desktop support role

Key Responsibilities -

  • Management and lead of 1-2 projects per month.
  • On site Help desk Support
  • Strong customer service and communication
  • Ticket Management and ensuring SLAs are met
  • Helping the management team with business improvements
  • Logging, maintaining and resolving client IT issues
  • Maintain Desktop configurations

Benefits -

  • 20+ days Holiday and rising
  • Flexible Working (WFH Incentives)
  • Private medical cover
  • Gym membership
  • Staff parties
  • Parking



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