IT Support Professional for Cloud First Environment
1 month ago
MaxAd Recruitment Ltd is seeking a skilled IT Support Administrator to join their friendly and innovative team on a 9-month contract. The ideal candidate will have an understanding of providing excellent IT service delivery, IT systems administration, and maintenance.
About the RoleThis highly influential role involves delivering top-notch technical support to end-users, addressing hardware, software, and network issues promptly and effectively. The successful candidate will be responsible for coordinating the provision of quality IT support services, bringing innovation to systems, and ensuring IT services are proactively administered and maintained.
Key Responsibilities- Co-ordination of the provision of quality IT Support Services providing a technical point of escalation for incidents, requests, and problems.
- Bring innovation to systems, ensuring IT Services are proactively administered and maintained.
- Deliver top-notch technical 1st to 2nd line support to end-users, promptly and effectively addressing hardware, software, and network issues.
- Diligently performing all IT administration and procurement tasks needed.
- The technical lead for Audio Visual equipment at company events.
- Contribute to the development and refinement of internal IT support processes and procedures, streamlining operations for enhanced efficiency.
- Collaborate with cross-functional teams to identify opportunities for process automation and implement innovative solutions.
- Proactively identify recurring issues and work to implement preventive measures to minimize downtime and optimize user experience.
- Provide training and create user-friendly documentation to empower employees to resolve common IT issues independently.
- Promoting compliance of all company policies, including adhering to Company data security policy.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and collaboration skills.
- Excellent understanding of IT service delivery - preferably ITIL.
- Experience working in a Cloud First environment (SaaS, PaaS, AWS, Azure, etc.)
- Experience in Google Workspace, AWS, MS365, Egnyte, Windows/Mac/Mobile device administration
- Live and promote the company values - Teamwork, Excellence, Innovation and Momentum
We offer a competitive salary range of £38,000 - £42,000 + Benefits, making this a wonderful opportunity for an enthusiastic IT Support Administrator with genuine 1st and 2nd line experience to join our supportive and growing organisation. Our location offers a great quality of life, and we provide a stimulating work environment that fosters personal growth and development.
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