Junior Dispatcher

Are you ready to step into the heart of operational excellence? We're seeking a dynamic individual to fill the role of Junior Dispatcher and be a vital part of our service desk operations in Thames Valley.

**Purpose**: As a Junior Dispatcher, you'll be instrumental in managing workflow and ensuring seamless coordination across our service desk. You'll work closely with our Dispatch Manager to maintain top-notch service standards and exceed client expectations.

**Duties and Responsibilities**: From monitoring operations activity to facilitating cross-departmental communications, you'll play a pivotal role in optimising our team's efficiency. Your tasks will range from reallocating resources for optimal resolution to dispatching tickets with precision.

**Qualifications, Knowledge, and Experience**: Your professionalism, ability to thrive under pressure, and strong interpersonal skills are essential. If you excel in multitasking, problem-solving, and fostering team motivation, you're exactly who we're looking for. Experience in major incident management and working with Microsoft technologies is a plus

**Why Join Us?** At our company, we value initiative, adaptability, and commitment. You'll have the opportunity to grow professionally, contribute to service improvements, and make a real impact. Plus, with our flexible working hours and supportive environment, you'll find the perfect balance between work and life.