Customer Service Coordinator

3 weeks ago


Bracknell, United Kingdom Parkside Recruitment Full time
Job Description

Role:

Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.

As a Coordinator, you will work in a small but efficient team and provide the finest service to our client's customers.

You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.


This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.


Main Responsibilities:

  • Working within the department's Service Level Agreements, answering phone calls from our client's customers
  • Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
  • Providing an excellent level of service to customers.
  • Making changes to customers’ finance agreements.
  • Allocating manual payments to customers’ agreements accurately.
  • Checking finance documentation efficiently.
  • Responding to correspondence from customers.


Qualifications, skills, and experience:


Required

  • Previous experience working in a customer service environment.
  • Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
  • Organizational skills, with the ability to prioritize, multitask, and meet deadlines, which can come with an element of working under pressure.
  • Quality-conscious with an eye for detail.
  • This role is subject to satisfactory references including a DBS Check and Financial Check.


Desirable

  • Previous experience working in a customer environment.


This a rolling contract.


Hybrid Working


Interested? Please apply



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