Customer Service Coordinator
2 weeks ago
Role:
Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.
As a Coordinator, you will work in a small but efficient team and provide the finest service to our client's customers.
You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.
This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.
Main Responsibilities:
- Working within the department's Service Level Agreements, answering phone calls from our client's customers
- Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
- Providing an excellent level of service to customers.
- Making changes to customers’ finance agreements.
- Allocating manual payments to customers’ agreements accurately.
- Checking finance documentation efficiently.
- Responding to correspondence from customers.
Qualifications, skills, and experience:
Required
- Previous experience working in a customer service environment.
- Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
- Organizational skills, with the ability to prioritize, multitask, and meet deadlines, which can come with an element of working under pressure.
- Quality-conscious with an eye for detail.
- This role is subject to satisfactory references including a DBS Check and Financial Check.
Desirable
- Previous experience working in a customer environment.
This a rolling contract.
Hybrid Working
Interested? Please apply
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