Service Delivery Coordinator

5 months ago

Bracknell, United Kingdom A&O IT Group Ltd Full time

This is an excellent opportunity for someone looking to gain exposure to the IT Services industry, working with leading international brands across multiple industry sectors. We are seeking an individual with experience of providing excellent client service, who is looking to take the next step in their career. We will provide training and development opportunities in all aspects of the Service Delivery Coordinator (SDC) role and will be supported by members of the Service Delivery team, within the wider Operations department.

As Service Delivery Coordinator (SDC) you will be responsible for supporting the smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to Service Delivery Manager (SDM).

The SDC is responsible for supporting the Service Delivery team to ensure retention of existing business and explore and secure areas for business growth by working with the sales and bid support teams to create opportunities and providing data for bid documents.

Key Responsibilities:

- To support the Service Delivery team as a point of contact on selected accounts.
- To help drive and develop excellent customer relationships within those accounts.
- To foster strong working relationships with engineers and partners on site.
- To assist with client service reviews.
- To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
- To help with the management of service partners both in the UK and internationally.
- To support the management of third-party relationships.
- Any other activities that enhance the service or financial performance of assigned accounts.
- To comply with internal company process and procedures and provide support in relevant audits and QA processes.

Essential Skills & Qualifications
- Experience in a customer facing role, providing high levels of service excellence
- An interest in the IT industry
- Educated to degree level, in any discipline
- Excellent MS Office 365 skills Word, Excel, PowerPoint, Outlook
- Team player with excellent communication skills, verbal and written
- Proactivity, initiative and eager to progress
- Organised, able to manage time effectively and prioritise tasks.
- Flexible and adaptable to meet changing business demands and working environments.

We offer:

- Competitive salary
- An excellent benefits package, including:

- Hybrid working (3 days in the office after training is completed)
- 25 days annual leave
- Contributory pension at 4%
- Healthcare cash plan, including access to video GP appointments
- Health and wellbeing programme
- Employee retailer discounts
- Life assurance
- Regular career development check-ins and support
- Modern office environment with regular employee-first events and perks

We are an equal opportunities employer and encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important to us that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.

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