Sales Administrator

2 weeks ago

Milton Keynes, United Kingdom Royal Enfield Full time

Job Description

Sales Administrator

Full Time - Permanent Opportunity

Milton Keynes Based/ Office based role

The role:

As Sales Administrator for the United Kingdom you will be part of a high performing Sales Team within the United Kingdom and report to the Operations and Logistics Coordinator, RE UK.

You will play a pivotal role as the main point of contact for all Dealers in the UK for the sales department. Your understanding of the order processing system will be exemplary so that you are able to train both Dealers and staff in getting the best out of our industry leading technology. You will develop and manage manual order systems for situations when required (e.g. new motorcycle models). You will be the main point of liaison for all credit enquiries, DVLA and inter dealer transfers, along with coordinate warehousing and logistics.

Roles and Responsibilities:

You will be involved with all aspects of motorcycle, accessories and apparel sales administration, including vehicle registration, collecting and reconciling payments and assisting in the activation of customer finance agreements with our finance team. Customer liaison will play a large part in this role ensuring a smooth and efficient experience for our customers from start to finish, whilst ensuring all vehicles are progressed through from order to delivery correctly, efficiently and updating systems accordingly.
Excellent communication, numeracy and computer skills to include Microsoft Office, SAP and Google together with an organised, efficient and proactive approach with attention to detail are essential. The ability to use initiative and to work in a focused team environment and independently, dedicated to excellent Customer Service.
Our customer base is very loyal, so a passion for delivering customer service with a view to future business is vital.
To be the main dealer contact point on all order enquiries, providing prompt, accurate and timely responses, along with problem resolutions
Key tasks include:
Receive and process all manual sales orders
Oversee the sales ordering system
Handle all credit queries and liaise with wholesale finance provider
Manage and apply new product order allocations
Training of staff and new dealers in the sales ordering systems for
Manual order processing / modification based on backorders / credit held
Coordinate with logistics
DVLA - Vin release and inter dealer transfer
Compile sales reports required to support the aims of the sales department
Support the planner/analyst in running a weekly sales forecast report for motorcycles, accessories and apparel.
Support the planner/analyst in maintaining data on stock indents of motorcycles, accessories and apparel at dealers and warehouse, as well as those in the production process
Support the planner/analyst in reconciling bonus payments
Supporting UK trade shows and events
Liaise with internal stakeholders from the central EMEA team
Building and maintaining strong relationships with partners

Experience/ Qualifications:

Previous experience of Vehicle Sales Administration would be advantageous, however as long as you are able to demonstrate previous experience in a busy administrational role training can be provided.
An ability to work to a high standard, particularly a high attention to detail to ensure all paperwork is submitted securely and accurately
Working independently or as a team, you will have the ability to engage with key stakeholders and customers to encourage a smooth and efficient service.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
A minimum of GCSE/O’Level English and Maths.

About Us:

The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India’s mid-sized two-wheeler segment. Royal Enfields are engaging, uncomplicated, accessible and fun to ride; a vehicle for exploration and self-expression. It’s an approach the brand calls Pure Motorcycling.

Royal Enfield’s premium line-up includes the all-new Meteor 350 cruiser, Interceptor 650 and Continental GT 650 twins, the Himalayan adventure tourer, and the iconic Bullet 350 and Classic 350 singles. Riders and a passionate community are fostered with a rich profusion of events at a local, regional and international level. Most notable are Rider Mania, an annual gathering of thousands of Royal Enfield enthusiasts in Goa and Himalayan Odyssey, a yearly pilgrimage over some of the toughest terrain and highest mountain passes.

A division of Eicher Motors Limited, Royal Enfield operates through 921 large format dealerships and 638 studio stores in all major cities and towns in India and exports to over 60 countries around the globe. The company’s two state-of-the-art production facilities are located at Oragadam and Vallam Vadagal, near Chennai. Royal Enfield recently invested in two world-class technical centres, in Bruntingthorpe, UK, and Chennai, India, and in 2020 opened its first assembly unit outside India, in Buenos Aires, Argentina. With more than 17% growth year-on-year for the last 5 years and sales in international markets up 96% in 2019-20, Royal Enfield is the leader in the global mid-size motorcycle market.

Sales Administrator