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Senior IT Engineer/2nd/3rd Line Support

1 month ago

Gloucester, United Kingdom IMT Resourcing Solutions Full time
Location: Gloucester (Local School) Salary: Up to £34,000 per annum (DOE) Job Type: Full-Time, Permanent A fantastic opportunity for a Senior IT Engineer has arisen to join a long-standing local School based in Gloucester. This position will be joining their established ICT Team, providing onsite support across infrastructure and end-user environments. With exciting large-scale migration projects coming up, there is a chance to delve into and take lead on their project pipeline. You will provide comprehensive IT support to all stakeholders, including teaching and support staff, students, visitors, and guests. The role will be to ensure the smooth operation of the school's ICT systems, supporting a range of state-of-the-art facilities. What will you be doing as a Senior IT; 
Support and maintain the school's IT network, including infrastructure, workstations, peripherals, and software.
Deploy, configure, and manage end-user hardware such as desktops, laptops, tablets, printers, Classroom AV equipment, and other peripherals.
Maintain Audio/Visual equipment, including audio recording devices, projectors, interactive touchscreens, and more.
Provide day-to-day technical support, diagnosing and resolving hardware and software issues promptly.
Manage user accounts and permissions for systems such as Office 365, SharePoint, and other school systems.
Implement and maintain security measures, including antivirus and firewall protections, to safeguard the school's IT environment.
Monitor and manage internet filtering and monitoring systems to ensure safe and appropriate use of IT resources.
Report and manage any security incidents in compliance with school policies and regulations, including GDPR.
Maintain comprehensive documentation of IT systems, processes, and procedures.
Keep the IT hardware and software inventory up to date and assist with audits as required.
What experience do you need as a Senior IT Engineer; 
Ideally, have experience working within IT support for an educational provider
Demonstrated experience in supporting onsite IT infrastructure, with a focus on end-user devices and support
Ability to communicate effectively with various audiences, including senior leadership, teachers, support staff, and students.
Capable of managing multiple work streams and projects simultaneously, demonstrating strong time management and organisational skills.
Technology exposure across the following;
Windows 10, 11
Microsoft Office 365 and Desktop Office Suite
Microsoft Entra (formerly Azure Active Directory)
Azure Services (Basic understanding required)
Intune for Mobile Device Management
Networking (DHCP, DNS, TCP/IP, VLAN, Switching, Wireless, WAN)
Firewall Management
Audio & Visual Equipment
Anti-Virus Technologies

What will you get in return? 
Base salary of up to £34,000 per annum.
Opportunity to work on large-scale projects throughout the school. 
A supportive and collaborative team environment.
Access to the latest technologies. 
Recruiter:  Callum Thompson