2nd Line Support

7 months ago


Gloucester, United Kingdom GB Solutions Full time

£30,000
- Gloucester
- Tech
- Permanent

**2nd Line Support**

**£30,000**

**Gloucester**

A leading IT hardware business is looking to recruit 2nd Line Support to provide on-site IT support, building and configuring client hardware/software to be used at client sites.

The 2nd Line Support Engineer will help manage, monitor, and maintain server and workstation platforms, ensuring all paperwork is completed and submitted in a timely manner.

This is an exciting opportunity to join an established IT solutions business focusing on the end-to-end service they deliver to their clients. Having won major contracts with long-standing businesses, the company has significantly strengthened and broadened its customer delivery.

**Benefits**:

- Opportunity to buy/sell up to an additional 5 days holiday per year
- Healthcare Cash Plan
- Life Insurance
- 4 times annual salary
- Employee Assistance Programme
- Access to 24/7 GP helpline and online GP surgery
- Access to discounts from 1000s of retailers through PERKS
- Personal accident protection
- Enhanced maternity and paternity pay
- Enhanced paternity leave
- Long Service Awards
- Cycle to work scheme
- Voluntary critical illness cover for yourself and partner

**Responsibilities**:

- Provide onsite IT support at client sites
- Build and configure client hardware and software to be used at client sites
- Manage own ticket queue and work schedule
- Manage, monitor, and maintain server and workstation monitoring platform
- Log support tickets for all issues flagged
- Raise hardware failures as critical P1 priority and raise outages as critical P1 priority
- Be a member of the Out Of Hours On-Call team on a rota basis

**Skills/ Experience**:

- Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts
- Good working knowledge of IT hardware
- Excellent attention to detail, sound problem-solving skills, and analytical thinking
- Proven experience working in an IT support environment
- Full driving licence

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.


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