First Line Support Engineer
2 weeks ago
FIRST LINE SUPPORT ENGINEER
GLOUCESTERSHIRE
£25,500 - £26,000
Our client in the Technology Industry, is looking for a First Line Support Engineer to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.
BENEFITS
As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.
RESPONSIBILITIES
As a First Line Support Engineer your key duties will include:
* Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
* Identifying, diagnosing, and resolving software-related problems and technical issues
* Assisting clients with the installation and initial configuration of software products
* Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
* Escalating complex issues to the 2nd Line Support teams
* Offering basic training to clients on using the software effectively
* Maintaining accurate records of client interactions, technical issues, and resolutions
* Assisting in testing new software releases and updates to identify and report bugs
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of First Line Support Engineer, you must have:
* Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role
* Excellent problem-solving and analytical skills
* The ability to communicate effectively, both written and verbal
* Self-motivated with a positive attitude
* Able to work under pressure whilst maintaining quality and attention to detail.
NEXT STEPS
If you’re interested in becoming a First Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out
-
First Line Support Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom In Technology Group Full timeJob Title: First Line Support TechnicianLocation: Fully OnsiteEmployment Type: Full-TimeWe are seeking a highly skilled First Line Support Technician to join our team at In Technology Group. As a First Line Support Technician, you will be responsible for providing technical support for a variety of IT issues, including software, hardware, and network...
-
1st line support
2 months ago
Gloucester, United Kingdom In Technology Group Limited Full timeJob Title: First Line Support TechnicianLocation: Gloucester (Fully Onsite)Employment Type: Full-TimeAre you a passionate tech enthusiast with at least 1 year of experience in IT support? We're seeking a First Line Support Technician to join a thriving Managed Service Provider (MSP) based in Gloucester. This is a fully onsite role, offering a fantastic...
-
Desktop Support Analyst
1 month ago
Gloucester, United Kingdom 100% IT Recruitment Ltd Full timeIT Technician Gloucester - 5 days on site£33,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...
-
2nd Line Support
6 months ago
Gloucester, United Kingdom GB Solutions Full time£30,000 - Gloucester - Tech - Permanent **2nd Line Support** **£30,000** **Gloucester** A leading IT hardware business is looking to recruit 2nd Line Support to provide on-site IT support, building and configuring client hardware/software to be used at client sites. The 2nd Line Support Engineer will help manage, monitor, and maintain server and...
-
1st Line Support Analyst
2 months ago
Gloucester, United Kingdom CV-Library Full timeJob Title: 1st Line Support Analyst Location: Gloucester (Hybrid Working) Salary: Up to £26,000 + Benefits Are you a tech-savvy problem solver looking to kick-start or grow your IT career? We have an exciting opportunity for a 1st Line Support Analyst to join our well-established Managed Service Provider (MSP) team based in Gloucester. Enjoy hybrid...
-
1st Line Support Analyst
2 months ago
Gloucester, United Kingdom IMT Resourcing Solutions Full timeJob Title: 1st Line Support AnalystLocation: Gloucester (Hybrid Working)Salary: Up to £26,000 + BenefitsAre you a tech-savvy problem solver looking to kick-start or grow your IT career? We have an exciting opportunity for a 1st Line Support Analyst to join our well-established Managed Service Provider (MSP) team based in Gloucester. Enjoy hybrid working...
-
IT Support Specialist
3 weeks ago
Gloucester, Gloucestershire, United Kingdom In Technology Group Full timeWe are seeking a highly skilled IT Support Specialist to join our team in Gloucester. As a key member of our technical support team, you will be responsible for providing first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting.Key Responsibilities: Provide first-line technical support for IT...
-
2nd Line IT Support Professional
1 month ago
Gloucester, Gloucestershire, United Kingdom In Technology Group Full timeJob Title: 2nd Line IT Support ProfessionalJob Summary: We are seeking a skilled 2nd Line IT Support Professional to join our team at In Technology Group Ltd.Key Responsibilities:* Diagnose and resolve complex second line issues effectively* Provide exceptional support across various platforms* Collaborate with team members on escalation matters when...
-
CNC Machinist
3 weeks ago
Gloucester, Gloucestershire, United Kingdom First Base Employment Full timeJob SummaryCNC Machinist - Manufacturing Specialist required by First Base Employment to set and operate CNC machines in line with the delivery requirements of the business.Main ResponsibilitiesSet and operate CNC machines using the set-up sheets, tooling/fixtures and Edgecam programmes provided by the Production Engineering team.Run machines in line with...
-
Information Technology Support Engineer
5 hours ago
Gloucester, United Kingdom 100% IT Recruitment Ltd Full timeIT Support EngineerGloucester – 5 days on site£33,000 to £35,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...
-
Information Technology Support Engineer
57 minutes ago
Gloucester, United Kingdom 100% IT Recruitment Ltd Full timeIT Support EngineerGloucester – 5 days on site£33,000 to £35,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...
-
Plant and Pump Operations Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom First Military Recruitment Full timeJob SummaryWe are seeking a highly skilled Plant and Pump Engineer to join our team at First Military Recruitment. As a key member of our team, you will be responsible for servicing, call-outs, and problem-solving on Sewage Treatment Plants, Sewage Pumps, and Wastewater systems.Key ResponsibilitiesService, maintain, and repair Sewage Treatment Plants, Sewage...
-
School First Aider
6 months ago
Gloucester, United Kingdom Hooray Recruitment Full timeAre you an experienced administrator with First Aid experience/ qualifications? Would you enjoy an opportunity where you can support young people with any medical incidents that arise in a school day? Do you describe yourself as a resilient individual wit the ability to create positive working relationships? If the answer is yes, then Hooray may have the...
-
First Aid Lead
6 months ago
Gloucester, United Kingdom Hooray Recruitment Full timeAre you an experienced administrator with first aid experience/ qualifications? Would you enjoy an opportunity where you can support young people with any medical incidents that arise in a school day? Do you describe yourself as a resilient individual wit the ability to create positive working relationships? If the answer is yes, then Hooray may have the...
-
Senior IT Engineer/2nd/3rd Line Support
3 weeks ago
Gloucester, Gloucestershire, United Kingdom LM RECRUITMENT SOLUTIONS LTD Full timeSenior IT Engineer Gloucester £Education Sector 4 days on-site, 1 day remote per week 5 days after five years service (+ bank holidays) Provides 3rd line support to stakeholders in line with internal IT policies and procedures; supports the IT Manager in the delivery of IT Services; supports the operation of all IT systems, services, and...
-
IT Support Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom In Technology Group Full timeJob Title: Technology Support RoleLocation: OnsiteJob Overview:In Technology Group Ltd is a dynamic Managed Service Provider seeking a skilled Technology Support Specialist to join our team in Gloucester. As a first line of support, you will be responsible for providing timely and effective technical assistance to our clients.Key Responsibilities:Deliver...
-
Caseworker - Victim Support
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Victim Support Full timeWe are seeking a skilled and compassionate Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will work closely with victims of crime, providing them with tailored support and information to help them navigate the criminal justice process.About the Role:Manage a caseload of self-referrals or referred service...
-
Field Service Engineer
2 weeks ago
gloucester, United Kingdom First Call Contract Services Full timeField Service EngineerPermanent Employment OpportunityImmediate Interviews AvailableDo you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position?First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised company who...
-
Caseworker - Victim Support
1 month ago
Gloucester, Gloucestershire, United Kingdom Victim Support Full timeAbout the Role:This is an exciting opportunity to join our team as a caseworker at Victim Support Gloucestershire. As a caseworker, you will be responsible for managing a caseload of self-referrals or referred service users, delivering excellent services that support the commissioners and their service goals to victims.You will need to ensure each victim...
-
Victim Support Caseworker
1 month ago
Gloucester, Gloucestershire, United Kingdom Victim Support Full timeAbout the Role:This is an exciting opportunity to join Victim Support as a part-time adult caseworker, working 22.5 hours a week. The role is for part-time maternity cover, with a fixed-term contract ending on 25th July 2025.We are looking for someone with experience of working with vulnerable adults and/or families, who can provide information and advocacy...