IT Support Technician

3 days ago


Gloucester, Gloucestershire, United Kingdom In Technology Group Full time
Job Title: First Line Support Technician

We are seeking a skilled IT Support Technician to join our team at In Technology Group in Gloucester. This is a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment.

Key Responsibilities:
  • Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting.
  • Log, prioritise, and manage support tickets to ensure timely resolution.
  • Diagnose and resolve IT-related problems either in-person or via remote support tools.
  • Escalate complex issues to second-line support or senior engineers.
  • Maintain up-to-date knowledge of company products, services, and industry trends.

What We're Looking For:
  • Minimum 1 year of experience in a similar IT support role.
  • Strong knowledge of Windows operating systems, Office 365, and basic networking concepts.
  • Excellent problem-solving skills with a proactive and customer-focused mindset.
  • Ability to work independently, manage time effectively, and prioritise multiple tasks.
  • Great communication skills, with the ability to explain technical issues to non-technical users.
  • A passion for IT and willingness to learn and grow in the industry.

Estimated Salary: £25,000 - £35,000 per annum depending on experience.

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