IT Support Technician
3 days ago
We are seeking a skilled IT Support Technician to join our team at In Technology Group in Gloucester. This is a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment.
Key Responsibilities:
- Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting.
- Log, prioritise, and manage support tickets to ensure timely resolution.
- Diagnose and resolve IT-related problems either in-person or via remote support tools.
- Escalate complex issues to second-line support or senior engineers.
- Maintain up-to-date knowledge of company products, services, and industry trends.
What We're Looking For:
- Minimum 1 year of experience in a similar IT support role.
- Strong knowledge of Windows operating systems, Office 365, and basic networking concepts.
- Excellent problem-solving skills with a proactive and customer-focused mindset.
- Ability to work independently, manage time effectively, and prioritise multiple tasks.
- Great communication skills, with the ability to explain technical issues to non-technical users.
- A passion for IT and willingness to learn and grow in the industry.
Estimated Salary: £25,000 - £35,000 per annum depending on experience.
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