Information Technology Support Engineer

3 days ago

Gloucester, United Kingdom 100% IT Recruitment Ltd Full time

IT Support Engineer

Gloucester – 5 days on site

£33,000 to £35,000 + Benefits including:

25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.

This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester.

You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security.

Key duties for the IT Technician / IT Support Engineer include:

  • Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise
  • Manage the performance and maintenance of the software platforms which run the whole organisation
  • Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust
  • Manage the maintenance of other IT operated through the network, e.g. telephone system, CCTV
  • Provide technical support for users. 1st line and 2nd line / Desktop Support
  • Provide IT training when required
  • Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project
  • Manage inventory of hardware and software
  • Perform and check backups

In order to be successful in your application for the IT Technician position, you should have:

  • Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management
  • Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department
  • Outstanding customer care
  • Excellent communication skills, able to work well within a small team and establish good working relationships with all users
  • The ability to work under pressure and prioritise workload effectively
  • Be capable of showing initiative, including the ability to think ahead and work flexibly
  • A willingness to learn and develop as technology and best practice evolves
  • •Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform

This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.

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