Contact Centre Team leader

2 weeks ago


Norwich, United Kingdom CCR RECRUITMENT SERVICES LTD Full time

Position: Team Leader

Salary: paying up to £30,000 plus on top bonus
Location: Hybrid - Norwich

Role Overview:

The Team Leader oversees a team, supporting Call Handlers and ensuring excellent service. Responsibilities include performance management, KPI monitoring, recruitment, scheduling, and staff training. This role involves one week of on-call support every five weeks, assisting with both team oper...



  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader!Are you a skilled leader with a passion for driving success in a fast-paced environment?We are seeking a talented Contact Centre Team Leader to lead our team to new heights!If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.


  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you....


  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...


  • norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...


  • Norwich, United Kingdom Williams Lea Full time

    Contact Centre Team Leader **Salary**: £30,000 basic plus monthly Team Performance Bonus Incentives Location: Norwich Contract: Full Time, Permanent Shift pattern: 37.5 hours per week, Monday to Friday, with varying shifts between 8am and 6pm Work model: Hybrid TSO seeks a Contact Centre Team Leader to join our team! TSO is a UK based content...


  • Norwich, United Kingdom CCR Recruitment Group Full time

    Job Opportunity: Contact Centre Team Leader Salary: up to £30,000 and excellent benefits package and bonusLocation: Hybrid - NorwichShift Pattern Options: Tuesday - Saturday (Various working shifts available but full flexibility required) About the RoleAs a Contact Centre Team Leader, you’ll lead a team of Call Handlers, providing them with guidance,...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time €10,000

    Join Our Dynamic Team as a Contact Centre Team Leader! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you. ...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    **Job Title:** Customer Service Operations Manager**Estimated Salary:** £45,000 - £55,000 per annumWe are seeking a highly experienced and skilled Customer Service Operations Manager to join our Senior Management Team at Anglian Home Improvements. As a key member of the team, you will be responsible for overseeing the daily operations of our National...

  • Contact Centre Manager

    2 months ago


    Norwich, United Kingdom Anglian Home Improvements Full time

    Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals. In this role, you’ll drive team performance, implement...


  • Norwich, United Kingdom Ccr Recruitment Services Ltd Full time

    Position: Team Leader Salary: paying up to £30,000 plus on top bonus Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Location: Hybrid - Norwich Benefits: 31 days of holiday (rising with tenure) Discounts on a variety of services and products 24/7 employee assistance program Pension...


  • Norwich, United Kingdom CCR RECRUITMENT SERVICES LTD Full time

    Position: Team Leader Salary: paying up to £30,000 plus on top bonusLocation: Hybrid - Norwich Benefits: 31 days of holiday (rising with tenure) Discounts on a variety of services and products 24/7 employee assistance program Pension scheme (up to 3% employer contribution) Free on-site parking Role Overview: The Team Leader oversees a team,...


  • Norwich, United Kingdom Ccr Recruitment Services Ltd Full time

    Position: Team Leader Salary: paying up to £30,000 plus on top bonus Location: Hybrid - Norwich Benefits: 31 days of holiday (rising with tenure) Discounts on a variety of services and products 24/7 employee assistance program Pension scheme (up to 3% employer contribution) Free on-site parking Role Overview: The Team Leader oversees a team, supporting Call...

  • Contact Centre Advisor

    8 months ago


    Norwich, United Kingdom Thurlow Nunn Full time

    Job Advert An exciting opportunity has arisen for a Contact Centre Advisor to join our successful team in Norwich. **Responsibilities include**: - Answering incoming calls and making outbound calls to customers - Booking appointments for MOTs, services, and Vehicle Health Check follow-ups - Ensuring service department lead times are met - Monitoring...

  • Contact Centre Manager

    2 months ago


    Norwich, United Kingdom Anglian Home Improvements Full time

    Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.In this role, you'll drive team performance, implement strategic...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    **Job Title:** National Contact Centre Director**Estimated Salary:** £65,000 - £80,000 per annumWe are seeking a highly experienced and skilled National Contact Centre Director to join our Senior Management Team at Anglian Home Improvements. As a key member of the team, you will be responsible for leading and developing a high-performing team of contact...

  • Contact Centre Agent

    6 months ago


    Norwich, United Kingdom Williams Lea Full time

    Contact Centre Agent - Salary: £20,725_ - Location: Norwich_ - Contract: Full Time, Permanent_ - Shifts: 37.5 hours per week, Monday to Friday -shifts to take place between 8am and 6pm_ - Work Model: Hybrid_ Williams Lea seeks a Contact Centre Agent to join our team within The Stationery Office! Williams Lea is the leading global provider of skilled...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    Anglian Home Improvements is seeking a seasoned leader to spearhead our Contact Centre team. If you have a proven track record of driving success and excel in team management, we want to hear from you.About Us:We are a leading player in the home improvements industry.Job Description:The ideal candidate will possess excellent leadership skills and be able to...

  • Team Leader

    6 months ago


    Norwich, United Kingdom The Ardonagh Group Full time

    **Team Leader - Norwich - ARD999522** Do you have experience within a **contact centre environment**? Are you looking for the opportunity to take your next step on the career ladder with us? We’re looking for a talented **Team Leader** to join us in our Norwich office. You will use your knowledge and experience to have direct responsibility for a team of...