Logistics Assistant

1 week ago


Greater London, United Kingdom Phoebe Philo Full time

Job DescriptionPurpose of the roleTo support the D2C Ecommerce Logistics daily operations following outbound order and return processing as well as closely monitoring in transit through customs. Being a key point of contact for customer service issues that have been escalated to Logistics.ResponsibilitiesDaily outbound order monitoring, closely tracking shipments in transitDaily return order monitoring, closely tracking shipments in transitResolving any Customs issues during clearance processingWorking closely with courier partners to investigate any shipment claimsProvide relevant documentation to assist in clearing shipments through CustomsWork closely with Customer Service and Private Client departments to resolve Logistics related customer queries or issues relating to their orders and/or returnsLiaising with 3PL, based in Europe daily and responding to any queries regarding ordersManage and effectively resolve any customer claims for return or repair; coordinating with Production teamsInvoice administrationWorking with Logistics Coordinator to monitor warehouse SLAs for order picking, packing and return processingSupporting the department and management with any administrative and adhoc requestsWhere needed, supporting with departmental administration including travel arrangements, expenses etc.Qualifications, Skills, Experience RequiredExperience within the luxury fashion industry ideal1-2 years Logistics experienceCustomer service experienceKnowledge of IncotermsBasic knowledge of customs clearance proceduresBasic knowledge of excelStrong written and verbal communication skillsStrong organisational skillsAbility to work under pressure and deliver on multiple prioritiesStrong initiative, taking ownership of tasks and follow-throughPassionate about work with a ‘can-do’ attitudeFlexibility to travel to European warehouseItalian language is a plusCandidates must have the right to work in the UK



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