Collections and Recoveries Advisor

5 days ago

Wilmslow, United Kingdom Gatehouse Bank plc Full time
Job Description

Collections and Recoveries Advisor

9-5, Monday – Friday

Hybrid – Wilmslow


Role purpose


The purpose of this role is to be responsible for the day-to-day handling of customers who are having difficulties paying their home or buy to let finance. To encourage early engagement with customers and provide support in an empathetic manner. To provide support to customers that is flexible based on their individual circumstances, ensuring the regulatory requirements and an effective customer journey is achieved.


About us


Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.


We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.


Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.


Key responsibilities


  • Making outbound calls, answering incoming calls, and responding to customer correspondence in a timely manner.
  • Build customer relationships by actively listening and resolving queries/complaints quickly, efficiently, and accurately. Explain policies and procedures courteously and patiently.
  • Monitor all customer cases where payments are not being made as per the Terms and Conditions of the finance including but not limited to monitoring payments, writing to customers, and liaising with third parties.
  • Identify and escalate any issues to managers.
  • Develop and maintain a working knowledge of policies, procedures and systems.
  • Adhere to the risk framework, identifying and escalating any issues as they arise.
  • Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.


Key Skills required


  • Banking experience - in mortgages and arrears handling (desirable).
  • Customer service experience in a regulated environment (desirable).
  • Excellent customer service and problem resolution skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Excellent verbal and written communication skills and attention to detail.
  • Effective customer service and organisational skills are necessary.
  • Ability to meet deadlines along with excellent time management skills.
  • Flexible in approach, rational when faced with changing priorities in a dynamic environment.


Additional Details


  • We offer highly attractive reward package; the typical benefits include:
  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private Medical Insurance
  • Dental Cover
  • Income Protection
  • Life Assurance
  • Employee Referral Bonus


Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link -policy/

  • Member Service Advisor

    6 months ago

    Wilmslow, United Kingdom Total Fitness Full time

    **BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you - Discount on retail and cafe products - 28 days holidays including public/bank holidays (pro-rata for part-time staff) **About the role** Reporting to the Team Leader(s) based in our...

  • Member Account Service Advisor

    5 months ago

    Wilmslow, United Kingdom Total Fitness Full time

    **BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you - Discount on retail and cafe products - 28 days holidays including public/bank holidays (pro-rata for part-time staff) **About the role** Reporting to the Team Leader(s) based in our...

  • Member Account Service Advisor

    5 months ago

    Wilmslow, United Kingdom Total Fitness Full time

    **BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you - Discount on retail and cafe products - 28 days holidays including public/bank holidays (pro-rata for part-time staff) **About the role** Reporting to the Team Leader(s) based in our...

  • HR Advisor

    2 months ago

    Wilmslow, United Kingdom Waters Corporation Full time

    Overview We have a great opportunity for a HR Advisor to join our team in Wilmslow on a fixed term basis for 12 months. You will be part of the Europe HR Operations team working closely with colleagues in the UK and across Europe. As HR Advisor you will support our RDAT & Software/Connected Science business segments along with a Manufacturing...

  • Human Resources Specialist

    4 weeks ago

    Wilmslow, Cheshire East, United Kingdom The Find Your Flex Group Full time

    HR Advisor Role SummaryWe are seeking a skilled HR Advisor to support our client's Europe HR Operations team in Wilmslow. As part of this role, you will work closely with colleagues in the UK and across Europe to deliver HR advice and support to various business segments.Key Responsibilities:Provide coaching to line managers on employee relations topics,...

  • Estée Lauder

    6 months ago

    Wilmslow, United Kingdom The Estée Lauder Companies Full time

    **Position Summary**: - Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers needs and desires....

  • HR Advisor

    2 months ago

    Wilmslow, United Kingdom Waters Corporation Full time

    Responsibilities Provide line managers with coaching on employee relations topics such as performance, absence, ill health, disciplinary and grievances Ensuring the consistent interpretation and application of HR policies Supporting managers through change management Supporting the review and updating of HR policies and embedding these within the...

  • Strategic HR Business Partner

    3 weeks ago

    Wilmslow, Cheshire East, United Kingdom Waters Corporation Full time

    About the Role:Job Summary: We are seeking a highly skilled HR Advisor to join our team at Waters Corporation. As HR Advisor, you will provide coaching to line managers on employee relations, ensuring the consistent interpretation and application of HR policies.Key Responsibilities:* Provide coaching to line managers on employee relations topics such as...

  • HR Specialist

    3 weeks ago

    Wilmslow, Cheshire East, United Kingdom Waters Corporation Full time

    Job OverviewWe are seeking an experienced HR Specialist to join our team in Wilmslow, supporting the Europe HR Operations team. As HR Advisor, you will work closely with colleagues in the UK and across Europe, focusing on supporting RDAT & Software/Connected Science business segments and a Manufacturing Facility in Birmingham.ResponsibilitiesProvide coaching...

  • Fragrance Ambassador

    2 weeks ago

    Wilmslow, Cheshire East, United Kingdom Jo Malone London Full time

    About the Role">We are seeking an enthusiastic and skilled Sales Advisor to join our team at Jo Malone London in Wilmslow. This is a fantastic opportunity to showcase your passion for fragrance and gifting, and deliver exceptional customer service experiences.">Job Description">Creative Fragrance ExpertiseAs a highly skilled Sales Advisor, you will be the...

  • Strategic HR Business Partner for Talent Development

    2 weeks ago

    Wilmslow, Cheshire East, United Kingdom Waters Corporation Full time

    Join our global team at Waters Corporation and take on a pivotal role as an HR Advisor. Based in Wilmslow, you will be working closely with the HR Operations team to deliver exceptional support to managers across various departments.ResponsibilitiesAct as a trusted advisor to line managers, providing coaching on employee relations topics such as performance...

  • Fragrance Expert

    2 weeks ago

    Wilmslow, Cheshire East, United Kingdom Jo Malone London Full time

    Retail Sales Advisor Job at Jo Malone LondonJo Malone London is a renowned British fragrance house known for its elegantly simple scents with unexpected ingredients and unique twists. As a luxury beauty brand, we create coveted colognes, luxurious scents for bath, body, and home, and distinctive yet understated fragrances.If you are an ambitious self-starter...

  • Customer Advisor

    6 months ago

    Wilmslow, United Kingdom JoJo Maman Bebe Full time

    What we expect from you: Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local...

  • Customer Service Administrator

    6 months ago

    Wilmslow, United Kingdom Total Fitness Full time

    **BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you - Discount on retail and cafe products - 28 days holidays including public/bank holidays (pro-rata for part-time staff) **About the role** Reporting to the Team Leader(s) based in our...

  • Customer Service Administrator

    6 months ago

    Wilmslow, United Kingdom Total Fitness Full time

    **BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you - Discount on retail and cafe products - 28 days holidays including public/bank holidays (pro-rata for part-time staff) **About the role** Reporting to the Team Leader(s) based in our...

  • Strategic HR Partner

    2 weeks ago

    Wilmslow, Cheshire East, United Kingdom Waters Corporation Full time

    We are seeking an experienced HR Advisor to join our HR Operations team at Waters Corporation, a global leader in the scientific instruments industry.About the Role:The successful candidate will provide coaching and support to line managers on employee relations topics, ensuring consistent interpretation and application of HR policies.You will also be...

  • Care Coordinator

    5 months ago

    Wilmslow, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    There is a new exciting opportunity for a care coordinator post within the integrated mental health team in HMP Styal. The post holder will assist in the overall delivery of care in a care coordination role to patients within the mental health team at HMP Styal. You will be responsible for the assessment of care needs and the development, implementation,...

  • Admin Assistant

    5 months ago

    Wilmslow, United Kingdom Frontline Consultancy and Business Services Ltd Full time

    Our Admin Team provide invaluable support to the rest of the business. We are looking for an Admin Assistant to join the team to process sales orders and manage a list of renewals. Frontline is a friendly, productive and very successful business. We operate an hybrid model of working, and when you are in the office, you can make use of our breakout room...

  • Admin Assistant

    6 months ago

    Wilmslow, United Kingdom Frontline Consultancy and Business Services Ltd Full time

    Our Admin Team provide invaluable support to the rest of the business. We are looking for an Admin Assistant to join the team to process sales orders and assist with credit control. There is some flexibility over hours and we can accommodate either a job share or a full time position. Frontline is a friendly, productive and very successful business. We...

  • Estée Lauder

    4 days ago

    Wilmslow, United Kingdom Estée Lauder - Brand Full time

    Estée Lauder - Counter Manager - Hoopers - 30 Hours Position Summary: Estée Lauder is the flagship brand of The Estée Lauder Companies Inc.Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep...