Salesforce Click Consultant

3 weeks ago

London, United Kingdom Infoplus Technologies UK Ltd Full time
Job Description

Job Overview

We are seeking a highly skilled and experienced Click Consultant to support and optimise the deployment, configuration, and maintenance of ClickSoftware's scheduling and mobile workforce management solutions. The consultant will work closely with stakeholders across various teams to ensure that the system is customised to meet operational needs, improve efficiency, and provide data-driven insights for decision-making. This role requires a combination of technical expertise, business analysis, and project management skills to deliver a high-quality ClickSoftware implementation and ongoing support.

Key Responsibilities

  • ClickSoftware Implementation : Lead or assist in the setup and configuration of ClickSoftware solutions, ensuring alignment with the company's business processes and scheduling needs.
  • Customisation & Configuration : Tailor Click applications to meet the unique business requirements of clients, including configuring rules, workflows, and integrations with other systems (eg, Maximo, AIS).
  • Integration Management : Ensure seamless integration of ClickSoftware with other enterprise systems, collaborating with IT teams to address any technical challenges.
  • Business Analysis : Work closely with stakeholders to gather business requirements, analyse current scheduling processes, and propose solutions that leverage ClickSoftware functionalities to drive efficiencies.
  • Technical Support : Provide ongoing technical support for the Click platform, troubleshooting issues, and identifying opportunities for optimisation.
  • Training & Knowledge Transfer : Train internal teams and end-users on the use of ClickSoftware applications, creating user guides and conducting workshops as necessary.
  • Project Management : Assist in managing the project life cycle from initiation through implementation and post-go-live support, ensuring that projects are delivered on time and within budget.
  • Performance Monitoring : Continuously monitor system performance and user feedback, implementing necessary adjustments to improve service delivery and user satisfaction.
  • Reporting & Analytics : Develop and maintain reports to track key performance indicators (KPIs) related to workforce scheduling and mobile workforce productivity, using ClickSoftware's reporting tools.
  • Vendor Liaison : Act as the point of contact between the business and ClickSoftware vendors, ensuring that any external support and upgrades are effectively managed.

Key Skills and Experience

  • ClickSoftware Expertise : In-depth experience with ClickSoftware solutions, particularly in configuration, customisation, and troubleshooting.
  • Technical Knowledge : Strong knowledge of system integration, API management, and workforce management tools.
  • Problem-Solving : Ability to diagnose issues within the platform and provide solutions that address both technical and operational challenges.
  • Business Analysis : Strong analytical skills with the ability to translate business requirements into technical specifications.
  • Project Management : Experience managing software implementation projects, including stakeholder management and change management.
  • Communication Skills : Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels of the organisation.
  • Training and Documentation : Experience in conducting training sessions and preparing documentation for end-users.

Preferred Qualifications

  • Bachelor's degree in IT, Computer Science, Business Administration, or related field.
  • Experience working in a facilities management or field services industry is highly advantageous.
  • Certification in ClickSoftware or related workforce management solutions is a plus.
  • Strong familiarity with scheduling, dispatch, and field service optimisation tools.

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