Microsoft Support Team Lead

5 days ago

Wooburn Green, United Kingdom Crayon Full time
Ready to play a managerial role by shaping our Microsoft technical support services across different European regions?
Eager to develop and grow a team of technical support experts, focused on delivering top-tier services to our customers?
Ready to be a part of a winning IT company, that is one of the top 3 Microsoft partners globally?? Hybrid |Team Size: 7 | Reports to: Head of Global Support | Visa Requirements: Valid working visa for the UK | Language Requirements: Fluent/professional English , written and verbal. As our new Support Desk Team Lead , you will oversee a dedicated group of technical support specialists, ensuring they deliver high quality support for Microsoft 365 applications and Azure . You will not only guide your team in meeting and surpassing performance targets, but also foster a collaborative and motivating environment that inspires and engages. Lead and manage a team of technical support specialists , offering guidance, mentorship, and performance management to ensure top-tier service delivery.
Act as the primary point of contact for escalations, complex issues, and service requests related to Microsoft 365 applications and Azure.
Oversee team performance by conducting performance reviews , team meetings, and individual check-ins, in collaboration with Human Resources, to support continuous improvement.
Leverage program initiatives to inspire and drive exceptional team performance.
7+ years of experience in Technical Support , IT Operations, or System Administration from a L2 or L3 support perspective . Well-versed with Support as a Service (SaaS)
~ Microsoft 365 and/or Azure certifications

You leverage your problem-solving skills to address urgent concerns in a timely manner , while proactively communicate updates
Uncapped annual leave (post probation)
Flexible working culture
Pension and Life assurance
Private Medical Insurance
Car allowance
Electric car scheme

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