Support Desk Team Lead

2 weeks ago

Wooburn Green, United Kingdom CV-Library Full time

Ready to play a managerial role by shaping our Microsoft technical support services across different European regions?

* Eager to develop and grow a team of technical support experts, focused on delivering top-tier services to our customers?

* Ready to be a part of a winning IT company, that is one of the top 3 Microsoft partners globally??

Practical Information:

Location: Wooburn Green, UK | Work arrangement: Hybrid |Team Size: 7 | Reports to: Head of Global Support | Visa Requirements: Valid working visa for the UK | Language Requirements: Fluent/professional English, written and verbal.

As our new Support Desk Team Lead, you will oversee a dedicated group of technical support specialists, ensuring they deliver high quality support for Microsoft 365 applications and Azure. You will not only guide your team in meeting and surpassing performance targets, but also foster a collaborative and motivating environment that inspires and engages.

Other responsibilities:

* Lead and manage a team of technical support specialists, offering guidance, mentorship, and performance management to ensure top-tier service delivery.

* Act as the primary point of contact for escalations, complex issues, and service requests related to Microsoft 365 applications and Azure.

* Oversee team performance by conducting performance reviews, team meetings, and individual check-ins, in collaboration with Human Resources, to support continuous improvement.

* Leverage program initiatives to inspire and drive exceptional team performance.

* Recognize and celebrate successes, ensuring all achievements are acknowledged and rewarded.

Your Competencies:

* 7+ years of experience in Technical Support, IT Operations, or System Administration from a L2 or L3 support perspective. We would highly value MSP background.

* 3+ years of experience in a Team Lead or Managerial role

* Well-versed with Support as a Service (SaaS)

* Microsoft 365 and/or Azure certifications

About You:

* Your excellent communication and interpersonal skills along with an inspiring leadership approach, will allow you to foster a dynamic team environment

* You leverage your problem-solving skills to address urgent concerns in a timely manner, while proactively communicate updates

* Customer driven and people-oriented lead who thrives making their stakeholders succeed

Additional Benefits:

* Uncapped annual leave (post probation)

* Flexible working culture

* Pension and Life assurance

* Private Medical Insurance

* Full spectrum of wellness perks

* UK Culture Committee – Many events organized throughout the year

* Car allowance

* Electric car scheme

Apply to join an award-winning employer

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