Support Desk Team Lead

2 months ago

Wooburn Green Buckinghamshire, United Kingdom Crayon Full time
  • Ready to play a managerial role by shaping our Microsoft technical support services across different European regions?
  • Eager to develop and grow a team of technical support experts, focused on delivering top-tier services to our customers?
  • Ready to be a part of a winning IT company, that is one of the top 3 Microsoft partners globally??

Practical Information:

Location: Wooburn Green, UK | Work arrangement: Hybrid |Team Size: 7 | Reports to: Head of Global Support | Visa Requirements: Valid working visa for the UK | Language Requirements: Fluent/professional English , written and verbal.

As our new Support Desk Team Lead , you will oversee a dedicated group of technical support specialists, ensuring they deliver high quality support for Microsoft 365 applications and Azure . You will not only guide your team in meeting and surpassing performance targets, but also foster a collaborative and motivating environment that inspires and engages.

Other responsibilities:

  • Lead and manage a team of technical support specialists , offering guidance, mentorship, and performance management to ensure top-tier service delivery.
  • Act as the primary point of contact for escalations, complex issues, and service requests related to Microsoft 365 applications and Azure.
  • Oversee team performance by conducting performance reviews , team meetings, and individual check-ins, in collaboration with Human Resources, to support continuous improvement.
  • Leverage program initiatives to inspire and drive exceptional team performance.
  • Recognize and celebrate successes, ensuring all achievements are acknowledged and rewarded.

Your Competencies:

  • 7+ years of experience in Technical Support , IT Operations, or System Administration from a L2 or L3 support perspective . We would highly value MSP background.
  • 3+ years of experience in a Team Lead or Managerial role
  • Well-versed with Support as a Service (SaaS)
  • Microsoft 365 and/or Azure certifications

About You:

  • Your excellent communication and interpersonal skills along with an inspiring leadership approach, will allow you to foster a dynamic team environment
  • You leverage your problem-solving skills to address urgent concerns in a timely manner , while proactively communicate updates
  • Customer driven and people-oriented lead who thrives making their stakeholders succeed

Additional Benefits:

  • Uncapped annual leave (post probation)
  • Flexible working culture
  • Pension and Life assurance
  • Private Medical Insurance
  • Full spectrum of wellness perks
  • UK Culture Committee – Many events organized throughout the year
  • Car allowance
  • Electric car scheme

Apply to join an award-winning employer

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