Technical Support Specialist
1 month ago
We are seeking a highly skilled Support Engineer to join our dynamic team at Crayon. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide front-line support for customers via phone, email, and support tools
- Manage incoming requests and escalate issues as needed
- Install, configure, and support the M365 suite on various customer platforms
- Serve as a product expert for the M365 suite and its capabilities
- Participate in technical problem-solving sessions and collaborations to foster continuous learning and development
- 5 years of Windows server administration experience
- 5 years of experience with Microsoft-based environments, preferably Azure, Microsoft 365, AWS, and Microsoft on-premise software solutions
- AZ-104 Certification is a must
- Leadership experience is highly regarded
- Problem solver with solid technical skills and a passion for learning
- Demonstrating exceptional customer service competence in challenging environments and situations
- Effective communicator and collaborator
- Employee Share Program
- Social & Team Gatherings
- Upskilling through training & certifications
- Uncapped holidays after passing the probation period
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Technical Support Specialist
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Wooburn Green, Buckinghamshire, United Kingdom Crayon Full timeAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Crayon. As a Technical Support Specialist, you will be responsible for providing front-line support to our customers, addressing their queries with exceptional service. You will provide Level 3 support for escalated issues and incidents, managing incoming requests...
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Technical Support Specialist
4 weeks ago
Wooburn Green, Buckinghamshire, United Kingdom Crayon Full timeAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Crayon. As a Technical Support Specialist, you will be responsible for providing front-line support to our customers, addressing their queries with exceptional service. You will provide Level 3 support for escalated issues and incidents, managing incoming requests...
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