Technical Support Specialist

1 month ago


Wooburn Green, Buckinghamshire, United Kingdom Crayon Full time
About the Role

We are seeking a highly skilled Support Engineer to join our dynamic team at Crayon. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide front-line support for customers via phone, email, and support tools
  • Manage incoming requests and escalate issues as needed
  • Install, configure, and support the M365 suite on various customer platforms
  • Serve as a product expert for the M365 suite and its capabilities
  • Participate in technical problem-solving sessions and collaborations to foster continuous learning and development
Requirements
  • 5 years of Windows server administration experience
  • 5 years of experience with Microsoft-based environments, preferably Azure, Microsoft 365, AWS, and Microsoft on-premise software solutions
  • AZ-104 Certification is a must
  • Leadership experience is highly regarded
About You
  • Problem solver with solid technical skills and a passion for learning
  • Demonstrating exceptional customer service competence in challenging environments and situations
  • Effective communicator and collaborator
What's in it for You
  • Employee Share Program
  • Social & Team Gatherings
  • Upskilling through training & certifications
  • Uncapped holidays after passing the probation period


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