Head of Operations

2 weeks ago

Chester, United Kingdom Hickorys Smokehouse Full time
Job Description

Job Title: Head of Operations

Report to: Operations Director

Location: National


Key Areas of Responsibility:


Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our 5* values. As a part of the Hickory's Management Team you will be a vital part of the future growth of the business, the team's aims will include:


  • Deliver the day-to-day & run each department on a daily basis.
  • Detailed understanding of business performance.
  • To ensure cross communication & collaboration between departments.


Team:


  • Embed our values into everything we do within Hickory's and strive to have our people at the centre of the business, ensuring we are Authentic to our core beliefs.
  • Working alongside the People Team to constantly drive recruitment in the business with the goal of having both operational parity and strength in depth for future growth.
  • Drive the development of our teams; ensuring great recognition, development and succession plans are in place across the restaurants and within the Operations Team.
  • Lead the restaurant teams to have Passion, delivering beyond expectations and set the standard on dedication, application and commitment whilst always promoting humility throughout the business.
  • Working alongside the Training Team to make sure our restaurant teams are trained in line with the highest standards set by Hickory's and the operations and training teams are fully aligned.
  • Work alongside the People and Health &Safety Teams to ensure our teams are fully legal, compliant and working within a safe environment with a focus on the general welfare and wellbeing of our teams.
  • Develop and coach a team of Regional Operations Managers and Area Managers to build an industry leading Operations department.


Restaurant:


  • Coaching operations and restaurant teams on not only delivering consistently great shifts but maximising their potential across all daily service metrics.
  • Supporting the Operations Team and working collaboratively across all head office departments to ensure KPI targets are exceeded and agreed milestones met.
  • Ensuring daily and weekly reporting deadlines are met by both the restaurant and wider operations teams.
  • Working alongside Property Team, ensuring restaurants are maintained to a high standard and operationally effective with a view of constantly improving and developing them.
  • Ensure site specific marketing strategies are in place and being driven by the restaurant management and operations teams with the support of the Marketing Team.


Guest:


  • Working across all departments, constantly look to develop our day to day operations to create an ever improving guest experience.
  • Ensure our restaurants are Welcoming, inviting and friendly environments for our guests to visit- every day and every service.
  • Driving the importance of Community within our restaurants and making sure our teams are helping Hickory's to be a key focal point of the local area that they operate in.
  • Utilise all guest feedback metrics including Yumpingo and direct feedback to coach our restaurant management and operations teams to improve, constantly striving to be better.
  • Leading the teams to be Daring, using Southern Hospitality as a tool to "wow" and thrill our guests.


  • Operations Head Chef

    3 months ago

    Chester, United Kingdom Hickory's Smokehouse Full time

    Operations Head Chef Operations Head Chef - Northwest!  Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness!  So what do you really want to know? We’re looking for a Operations Head Chef to lead our passionate brigades of BBQ enthusiasts, you will be responsible for running our bespoke...

  • Head of Operations

    3 months ago

    Chester, United Kingdom Hickorys Smokehouse Full time

    Job Title: Head of OperationsReport to: Operations DirectorLocation: NationalKey Areas of Responsibility:Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our 5* values. As a...

  • Head of Operations

    3 months ago

    Chester, United Kingdom Hickorys Smokehouse Full time

    Job Title: Head of OperationsReport to: Operations DirectorLocation: NationalKey Areas of Responsibility:Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our 5* values. As a...

  • Head of Operations

    3 months ago

    Chester, United Kingdom Hickorys Smokehouse Full time

    Job Title: Head of OperationsReport to: Operations DirectorLocation: NationalKey Areas of Responsibility:Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our 5* values. As a...

  • Head of Operations

    3 months ago

    Chester, United Kingdom Hickorys Smokehouse Full time

    Job Title: Head of OperationsReport to: Operations DirectorLocation: NationalKey Areas of Responsibility:Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our 5* values....

  • Executive Head of Culinary Operations

    3 weeks ago

    Chester, Cheshire, United Kingdom Hickory's Smokehouse Full time

    Operations Head ChefOperations Head Chef - NorthwestUnlock your culinary potential at Hickory's SmokehouseWhat we're looking forWe're seeking a highly skilled and experienced Operations Head Chef to lead our passionate teams of BBQ enthusiasts. As a key member of our kitchen brigade, you will be responsible for delivering exceptional food quality and driving...

  • Head Chef

    4 weeks ago

    Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and skilled Head Chef to join our Catering Services Team at the Countess of Chester Hospital NHS Foundation Trust. As a key member of our team, you will be responsible for managing the catering team and ensuring the delivery of high-quality food and excellent customer service to our patients and staff.Key...

  • Executive Head of Culinary Operations

    4 weeks ago

    Chester, Cheshire, United Kingdom Hickory's Smokehouse Full time

    Operations Head ChefOperations Head Chef - NorthwestDelivering Exceptional Culinary ExperiencesWe are seeking a highly skilled and experienced Operations Head Chef to lead our passionate brigades of BBQ enthusiasts at Hickory's Smokehouse. As a key member of our culinary team, you will be responsible for running our bespoke kitchens and delivering the...

  • Head of Operations

    3 months ago

    Chester, Cheshire, United Kingdom Hickorys Smokehouse Full time

    Job Title: Head of Operations Report to: Operations Director Location: National Key Areas of Responsibility: Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our...

  • Head of Manufacturing Operations

    4 weeks ago

    Chester, Cheshire, United Kingdom Ohme Full time

    About OhmeOhme is a fast-growing cleantech venture on a mission to accelerate the global transition to clean energy. We're passionate about sustainability and committed to making a positive impact on the environment.Job DescriptionWe're seeking a highly experienced Head of Manufacturing to join our team and help shape our manufacturing process as we continue...

  • Head of Manufacturing Operations

    3 weeks ago

    Chester, Cheshire, United Kingdom Ohme Full time

    About OhmeWe're a fast-growing cleantech venture on a mission to accelerate the global transition to clean energy. Our intelligent energy platform helps customers access renewable energy, understand consumer behavior, and powers smart charging for EVs.We're scaling up our business and building out our team to meet the demands of rapid growth. As a key member...

  • Head of Manufacturing

    6 months ago

    Chester, United Kingdom Novus Recruitment Limited Full time

    **Head of Manufacturing** **£100-125k DoE plus car allowance and package** **Chester** This role will be of interest to experienced operations individuals in the food industry looking for a large manufacturing environment with pace and complexity. Reporting into the Operations Director, you will lead the production facility. Food manufacturing is always...

  • Head Chef

    1 week ago

    Chester, United Kingdom Fire Group Perms Ltd Full time

    Head Chef - 4-star hotel located close to ChesterStarting Salary 42k plus 6k in achievable bonusYou will be contracted to a 40-hour weekLeading a team of 10Heading up the whole kitchen operation from paperwork to training the existing kitchen team for future career growthConference and banqueting numbers averaging around 150-200 covers Catering for around...

  • Head of Retail

    1 month ago

    Chester, United Kingdom CV-Library Full time

    Head of Retail | National coverage (Hybrid) | Salary up to £85,000 + Benefits | Fashion Retailer Zachary Daniels are delighted to be partnered with a high performing brand who has stayed true to their values throughout the years. Offering a collection of quality and design led casual, fashion wear. This is a national role with stores across the...

  • Bartender/server

    5 months ago

    Chester, United Kingdom ye olde kings head Full time

    This is a full-time on site role for a Bartender at Ye Olde Kings Head Chester. The Bartender will be responsible for preparing and serving beverages accurately and efficiently to customers. They will also create a welcoming environment for guests at the bar and provide knowledge on the establishments drinks, food menu and entertainment offerings when...

  • Head BBQ Artisan

    3 days ago

    Chester, Cheshire, United Kingdom Hickory's Smokehouse Full time

    Head BBQ ArtisanWe're looking for an experienced Chef to join our passionate brigade of BBQ enthusiasts at Hickory's Smokehouse.About the Role:As a Head BBQ Artisan, you will be responsible for delivering an authentic fresh-food based BBQ menu in one of the busiest restaurants in town. Your main duties will include preparing and cooking food, managing...

  • Operations Director

    2 weeks ago

    Chester, Cheshire, United Kingdom Hickorys Smokehouse Full time

    Role OverviewThe Head of Operations will lead the Hickory's restaurant operations, overseeing daily activities and guiding teams to achieve exceptional results. Key responsibilities include:Steering the strategic vision of restaurant operations in collaboration with the Operations Director.Leading and motivating teams to deliver 5* service standards.Driving...

  • Head Chef

    3 weeks ago

    Chester, United Kingdom The Botanist Full time

    The Botanist are recruiting a Head Chef!What will you do?As a Head Chef at The Botanist, you are an expert at kitchen management, ensuring that it is a safe, fun and exciting place to work, whilst being extremely profitable and efficiently run. Your team will work for you at all times to deliver your vision and strategy within your kitchen. You will oversee...

  • Deputy Head Chef

    3 weeks ago

    Chester, Cheshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Chester, UK. As a key member of our team, you will be responsible for assisting the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Key Responsibilities:Assist the Head Chef in menu planning and food...

  • Head Chef Deputies

    4 weeks ago

    Chester, Cheshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Chester, United Kingdom. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Key Responsibilities:Assist the Head Chef in menu planning and food...