Operations Director

3 weeks ago


Chester, Cheshire, United Kingdom Hickorys Smokehouse Full time

Role Overview

The Head of Operations will lead the Hickory's restaurant operations, overseeing daily activities and guiding teams to achieve exceptional results. Key responsibilities include:

  • Steering the strategic vision of restaurant operations in collaboration with the Operations Director.
  • Leading and motivating teams to deliver 5* service standards.
  • Driving business growth through effective management and development of operational teams.

Key Areas of Responsibility:

  • Deliver daily operations and manage restaurant departments.
  • Ensure detailed understanding of business performance.
  • Facilitate cross-departmental collaboration and communication.

Team and Guest Focus:

  • Embed Hickory's values and promote a culture of authenticity.
  • Develop teams through recognition, development, and succession planning.
  • Lead restaurant teams to deliver exceptional guest experiences.

Restaurant Operations:

  • Coach operations and restaurant teams on service delivery and performance metrics.
  • Support the Operations Team and collaborate with head office departments to achieve KPI targets.

Guest Experience:

  • Develop day-to-day operations to enhance guest experiences.
  • Ensure restaurants are welcoming and inviting environments.
  • Drive community engagement and utilisation of guest feedback metrics.

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