Operations Director
2 days ago
Role Overview
The Head of Operations will lead the Hickory's restaurant operations, overseeing daily activities and guiding teams to achieve exceptional results. Key responsibilities include:
- Steering the strategic vision of restaurant operations in collaboration with the Operations Director.
- Leading and motivating teams to deliver 5* service standards.
- Driving business growth through effective management and development of operational teams.
Key Areas of Responsibility:
- Deliver daily operations and manage restaurant departments.
- Ensure detailed understanding of business performance.
- Facilitate cross-departmental collaboration and communication.
Team and Guest Focus:
- Embed Hickory's values and promote a culture of authenticity.
- Develop teams through recognition, development, and succession planning.
- Lead restaurant teams to deliver exceptional guest experiences.
Restaurant Operations:
- Coach operations and restaurant teams on service delivery and performance metrics.
- Support the Operations Team and collaborate with head office departments to achieve KPI targets.
Guest Experience:
- Develop day-to-day operations to enhance guest experiences.
- Ensure restaurants are welcoming and inviting environments.
- Drive community engagement and utilisation of guest feedback metrics.
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