Operations Director

3 days ago


Chester, Cheshire, United Kingdom Hickorys Smokehouse Full time

Job Title: Head of Operations

Report to: Operations Director

Location: National

Key Areas of Responsibility:

Leading the strategic direction of Hickory's restaurant operations, overseeing daily operations, and motivating teams to achieve 5* standards. Responsibilities include:

  • Drive the day-to-day operations and lead each department.
  • Monitor business performance and ensure detailed understanding.
  • Foster cross-departmental communication and collaboration.

Team:

  • Embed Hickory's values into daily operations and prioritize team development.
  • Work with the People Team to drive recruitment and achieve operational parity.
  • Lead the development of restaurant teams, ensuring great recognition, development, and succession plans.
  • Promote Passion and dedication among restaurant teams, setting a standard for commitment and humility.
  • Collaborate with the Training Team to ensure restaurant teams meet Hickory's standards.
  • Work with the People and Health & Safety Teams to ensure teams are legal, compliant, and safe.
  • Develop and coach Regional Operations Managers and Area Managers to build a leading Operations department.

Restaurant:

  • Coach operations and restaurant teams on delivering great shifts and maximizing potential.
  • Support the Operations Team and collaborate across departments to exceed KPI targets and milestones.
  • Ensure daily and weekly reporting deadlines are met by the restaurant and operations teams.
  • Work with the Property Team to maintain restaurants to a high standard and improve operations.
  • Develop site-specific marketing strategies with the Marketing Team.

Guest:

  • Develop day-to-day operations to create an ever-improving guest experience.
  • Ensure restaurants are welcoming, inviting, and friendly environments for guests.
  • Drive Community involvement in restaurants and make Hickory's a focal point of the local area.
  • Utilize guest feedback to coach restaurant management and operations teams to improve.
  • Lead teams to be Daring and use Southern Hospitality to 'wow' and thrill guests.

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