Operations Director
3 days ago
Job Title: Head of Operations
Report to: Operations Director
Location: National
Key Areas of Responsibility:
Leading the strategic direction of Hickory's restaurant operations, overseeing daily operations, and motivating teams to achieve 5* standards. Responsibilities include:
- Drive the day-to-day operations and lead each department.
- Monitor business performance and ensure detailed understanding.
- Foster cross-departmental communication and collaboration.
Team:
- Embed Hickory's values into daily operations and prioritize team development.
- Work with the People Team to drive recruitment and achieve operational parity.
- Lead the development of restaurant teams, ensuring great recognition, development, and succession plans.
- Promote Passion and dedication among restaurant teams, setting a standard for commitment and humility.
- Collaborate with the Training Team to ensure restaurant teams meet Hickory's standards.
- Work with the People and Health & Safety Teams to ensure teams are legal, compliant, and safe.
- Develop and coach Regional Operations Managers and Area Managers to build a leading Operations department.
Restaurant:
- Coach operations and restaurant teams on delivering great shifts and maximizing potential.
- Support the Operations Team and collaborate across departments to exceed KPI targets and milestones.
- Ensure daily and weekly reporting deadlines are met by the restaurant and operations teams.
- Work with the Property Team to maintain restaurants to a high standard and improve operations.
- Develop site-specific marketing strategies with the Marketing Team.
Guest:
- Develop day-to-day operations to create an ever-improving guest experience.
- Ensure restaurants are welcoming, inviting, and friendly environments for guests.
- Drive Community involvement in restaurants and make Hickory's a focal point of the local area.
- Utilize guest feedback to coach restaurant management and operations teams to improve.
- Lead teams to be Daring and use Southern Hospitality to 'wow' and thrill guests.
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