Customer Service Administrator
3 weeks ago
We’re looking to build a customer service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.
* First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
* HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside CS KPI.
* Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead
* Assist team with technical calls and corrective bookings when appropriate - within 48 hours; escalate 2+ visits to Technical Manager and assist with corrective follow up actions and manage appropriate bookings diary alongside customer support team
* Processing of cancellations and ensuring sites closed down on CASH
* Assist with daily follow-ups and close down of engineering team
* Appropriate team cover for holiday and sickness
General Customer Services:
* Monitoring and key holding amendments
* Back up for call closing and invoicing
* Tech/corrective logging
* Telephone answering as required
* Assist with allocation of unassigned tickets and daily HubSpot management
* Updating CASH database
* Systems on test procedure
-
Customer Service Administrator
7 months ago
Cowley, United Kingdom Sheridan Ward Recruitment Full timeCowley Customer Services £26k per year Full time / Permanent Job description Customer Service Administrator £26,000 Cowley Sheridan ward is excited to be working alongside an amazing and growing company based in Cowley, they are looking to recruit a new Customer Service Administrator to join their supportive team! They are a lovely and family feel company,...
-
Customer Services Administrator
1 week ago
Cowley, United Kingdom The Recruitment Group Full timeWe are delighted to be working with a successful and growing business in Oxford who are recruiting for a Customer Services Administrator to join their buzzy and friendly team. You will be the first point of contact for customers and responsible for scheduling engineers. Responsibilities include: - Support the scheduling and booking of all engineers in...
-
Customer Service Coordinator
6 days ago
Cowley, United Kingdom Thorne and Wait Full timeA new exciting position for a Customer Service Coordinator has just become available for one my clients in Bicester As a coordinator your role will also entail booking and coordinating demos, events, and supporting any new deliveries delivered to site. You will have to work under pressure and be highly organised with your workload. What my client is looking...
-
Customer Service Administrator
2 days ago
Cowley, United Kingdom Uxbridge Employment Agency Full timeMy client is experiencing phenomenal rates of growth and are expanding many of their teams. One of the positions they now require is for an experienced customer service professional. You will be joining a fantastic company and team of people. There is a great deal of positive energy within this company and prospects for career growth are excellent! Monday...
-
Customer Service Expert
2 weeks ago
Cowley, Oxfordshire, United Kingdom Wise Employment Full timeWe are looking for a Customer Service Expert to coordinate appointments and manage customer relationships. This role offers an exciting opportunity to develop your skills and experience.About the JobThe estimated salary for this role is £26,000 - £28,000 per annum.Coordinate appointments for various servicesCommunicate with customers through email and...
-
Branch Administrator
2 days ago
Cowley, United Kingdom Connells Group Full timeWe’re looking for a highly motivated **Branch** **Administrator (Part Time Flexible) **to support our fantastic team in branch in **Cowley**, **Oxfordshire**. As our **Branch** **Administrator** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. **Part Time -...
-
Branch Administrator
7 months ago
Cowley, United Kingdom Connells Group Full timeAt **Connells**, We're looking for a highly motivated **Branch Administrator (Part Time Flexible) **to support our fantastic team in branch in **Cowley**. As our **Branch Administrator **you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. **Part Time - 20 Hours...
-
Customer Service Apprentice
2 weeks ago
Cowley, United Kingdom Specsavers Full time**Job Role: Customer Service Apprenticeship** **Location: Cowley** **Working hours: Full time to include Weekend working - 40.0 hours** **Weekly: (£192.40 - £380.00)** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and...
-
Vehicle Administrator
7 months ago
Cowley, United Kingdom RME Consultants Full time**RME Consultants are proud to be working with an established client who seeking a confident, organised and proactive Vehicle Administrator to support their company needs.** **Role: Vehicle Administrator** **Salary: £22,000 - £27,000 per annum** **Contract: Monday - Friday, 8:30am-5:00pm** **Location: Abingdon, Oxfordshire** **Main Duties for Vehicle...
-
Administrative Professional
5 days ago
Cowley, United Kingdom LCS Legal Services Group Full timeAt LCS Legal Services Group, we are seeking an experienced Administrative Professional to join our team. This role is ideal for someone with one to two years of administrative or legal administration experience.About UsLCS Legal Services Group Ltd provides a range of services including Will writing, deceased Estate Administration and Probate, various Trusts,...
-
Automotive Administrator
7 months ago
Cowley, United Kingdom RME Consultants Full time**RME Consultants are proud to be working with an established client who seeking a confident, organised, and proactive Automotive Administrator to support their company needs.** **Role: Automotive Administrator** **Salary: £22,000 - £27,000 per annum** **Contract: Monday - Friday, 8:30am-5:00pm** **Location: Abingdon, Oxfordshire** **Main Duties for...
-
Recruitment Administrator
6 days ago
Cowley, United Kingdom VIBE RECRUIT LIMITED Full timeVibe Recruit are working with the NHS to hire a Recruitment Administrator for their office in Cowley. We are looking for someone to start immediately for initially a 2month placement with the potential to go permanent. The role offers hybrid working to suityour lifestyle. As a Recruitment Administrator your purpose is to provide administrative support to...
-
Part Time Administrator
2 days ago
Cowley, United Kingdom The Recruitment Group Full timeWe are delighted to be working with a well-established and family - feel company in Cowley, who are recruiting for a part time Administrator to join their team. As the Administrator, you will be reporting to the Accounts Manager, assisting with finances, administration, and general customer services. As Administrator, your main duties will be: - Financial...
-
Part Time Administrator
1 week ago
Cowley, United Kingdom The Recruitment Group Full timeWe are delighted to be working with a well-established and family - feel company in Cowley, who are recruiting for a part time Administrator to join their team. As the Administrator, you will be reporting to the Accounts Manager, assisting with finances, administration, and general customer services. As Administrator, your main duties will be: - Financial...
-
Administrator
7 months ago
Cowley, United Kingdom Active Staff Full time**Administrator** **Oxford, Cowley** **£21,000** **Monday - Friday** **Full Time Permanent** **Active staff are excited to be partnered with a leading client of ours who are based in Cowley. They are looking for an experienced Administrator to join their team.** This customer focused role encompasses all aspects of residential lettings, ranging from...
-
Transport Day Administrator
5 days ago
Cowley, United Kingdom 24-7 Recruitment Services Ltd Full timeTransport Day Administrator 24-7 Recruitment Services acting as an Employment Business are currently recruiting for an experienced transport admin on behalf of our client in Cowley area (OX4) Working within a specific contract (3.5t Luton van multidrop fleet), duties will include, but not limited to: - Pre-calling customers with order confirmation and...
-
Customer Service Representative
1 month ago
Cowley, United Kingdom Thrifty Car & Van Rental Full timeJob SummaryAs a Customer Service Representative at Thrifty Car & Van Rental, you will be responsible for handling customer reservations and providing an outstanding level of service. You will work closely with the team to deliver high-quality results and ensure seamless customer experiences.Main Tasks:Handle customer phone calls, emails, and in-person...
-
Concession Administrator
5 days ago
Cowley, United Kingdom Thorne and Wait Full timeMy well established client is looking to recruit an online concession administrator on the outskirt of Bicester, since the company was founded it has experienced significant growth nationwide and is considered a leading brand within the world of fashion.If you consider yourself an enthusiastic individual this could be the perfect job and opportunity to...
-
Customer Service Director
1 week ago
Cowley, Oxfordshire, United Kingdom The Entertainer Full timeWe're looking for a talented individual to join our team as an Assistant Manager. The ideal candidate will have a strong background in retail management, with experience in leading teams and driving sales growth. You will be responsible for implementing and executing regular promotional changes, delivering excellent merchandising standards on the shop floor,...
-
Customer Service Ambassador
3 weeks ago
Cowley, Oxfordshire, United Kingdom Lidl - Avonmouth Full time £4About Lidl - Avonmouth">We're collaborative, determined and we all pitch in to help each other out. At Lidl - Avonmouth, everyone who works with us brings something unique to the table. As a Customer Assistant, you'll take pride in going the extra mile to keep our store clean, tidy and organised, working closely with your colleagues and making sure that...