Sales Solutions Agent

2 months ago

Enderby, United Kingdom CV-Library Full time

As a Business Movers Sales Solutions Agent your key focus is to collect and validate customer supply data across multiple sites and accounts that may include handling of complex and or historical change of tenancies.

Within the role, there are various levels of engagement with direct customers, landlords and commercial letting agencies, to validate the authenticity of the information being presented along with exploring sales opportunities.

Location: Spinneyside in Leicester (LE19 1SZ). With Flexible working from home or other Centrica locations, you will be expected to attend the office minimum of one per month.
Core hours between 8.00-18.00 Monday to Friday
Salary; £25,504 PA - plus competitive target based commission scheme

Main Purpose of the role

British Gas Business (BGB) is part of Centrica plc, a global energy and services company, dedicated to satisfying the changing needs of our customers. We provide a range of energy supply propositions supplied through the British Gas brand and services and solutions helping our customers improve their energy resilience, costs and move towards a lower carbon future.

Key accountabilities of the role

Consistently deliver outstanding customer service, with a focus on resolving business customer queries regarding the Business Moves process as effectively and efficiently as possible; taking ownership of our customers to prevent repeat contact through understanding their needs. All whilst identifying growth and retention opportunities.
Proactively recognise opportunities to up-sell/cross sell and promote additional products and strive to ensure payment terms are secured on Direct Debit.
Be flexible and multi-skilled to meet our customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound.
Be held accountable for our transactional and touchpoint net promoter scores; willing to learn, adapt and develop skills from customer feedback.
Contribute to deliver objectives and be flexible to agreed business sales targets.
Accountable and responsible to minimise customers not contracting to a supply agreement and remaining on variable price plans to reduce customer loss.
Effectively diagnose, investigate, and resolve customer complaints to ensure delivery of an efficient and effective service to the customer.
Operate customer related information systems to the required standard to maintain accurate and secure records holding the most up to date and accurate customer and supply information.
Recognising the right time to escalate decisions and actions to mitigate business risk, loss of revenue and expedite resolutions.
Constantly demonstrate ability to negotiate to meet customer demands.
Adherence to all competence and training frameworks, Sales policies and procedures inclusive of regulatory requirements.

Work Experience & Functional/Technical Skills required

Highly skilled Communicator: Has a proven Track Record of high-quality Nett promoter Scores.
Has a sustained performance of consistently hitting and exceeding targets and objectives.
Ability to negotiate to drive margins within the function.
Highly adaptable to changing service requirements, demonstrating awareness to customer requirement.
Is proactive in approach to Inbound and Outbound calls, effectively manages own workload and role models call back management to delight customers.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey and securing a contracted sale.
Ability to quickly and effectively diagnose reason for contact and establish the best treatment path through proactive problem solving.
Demonstrate positivity and enthusiasm about new and/or challenging tasks adopting a continuous learning culture.
Remain composed and professional when dealing with challenging customers or third parties.
Adaptable to change, and flexible in acquiring new skills, in order to meet customer demand for new channels (e.g. digital), products and services.
Displays an ongoing commitment to learning and self-improvement and self-development.

Key Competencies/Core Capabilities required to perform the role

Extensive experience in a customer facing role and target driven environment.
Experience in a sales role is desirable.
Demonstrate experience in identifying opportunities for improvement.
Computer literate in order to operate customer related information systems

  • Sales Solutions Agent

    2 months ago

    Enderby, Leicestershire, United Kingdom British Gas Full time €25,504

    As a Business Movers Sales Solutions Agent your key focus is to collect and validate customer supply data across multiple sites and accounts that may include handling of complex and or historical change of tenancies. Within the role, there are various levels of engagement with direct customers, landlords and commercial letting agencies, to validate the...

  • Retail Sales Associate

    4 weeks ago

    Enderby, Leicestershire, United Kingdom Dreams Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our Retail team in Leicester - Fosse Park as a Retail Sales Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key Responsibilities:Provide...

  • Sales Expert with Exceptional Customer Service Skills

    1 week ago

    Enderby, Leicestershire, United Kingdom Dreams Full time

    About DreamsWe are a leading retailer of mattresses and bedroom furniture, dedicated to providing our customers with an exceptional shopping experience.Job OverviewAs a Retail Sales Assistant at Dreams, you will play a vital role in delivering outstanding customer service and ensuring that every store visit is memorable for our customers. This is an...

  • Business Development Representative

    4 weeks ago

    Enderby, Leicestershire, United Kingdom Mana Resourcing Ltd Full time

    Unlock your sales potential with a dynamic role at Mana Resourcing Ltd.A great opportunity awaits:Comprehensive training program with a 4-week induction and ongoing support.Structured career progression with genuine opportunities for advancement.As a leading company in their field, our client offers innovative solutions to businesses across the UK.Your...

  • Retail Sales Consultant

    4 weeks ago

    Enderby, Leicestershire, United Kingdom Dreams Full time

    The Role:In this exciting opportunity, you will be part of a dynamic team that delivers exceptional customer experiences in our Leicester - Fosse Park store.As a key member of our Retail team, you will work closely with customers to understand their needs and provide expert guidance on high-value purchases.Key responsibilities include:Providing exceptional...

  • ServiceNow Developer

    6 days ago

    Enderby, United Kingdom Next Full time

    While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.About the TeamComputer Services are...

  • ServiceNow Developer

    4 days ago

    Enderby, United Kingdom Next Full time

    While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.About the TeamComputer Services are...

  • Entry Level Business Development Executive

    2 days ago

    Enderby, United Kingdom Mercia Group Full time

    Entry Level Business Development ExecutiveLocation: Hybrid, Leicester office 2 days a weekSalary: Competitive, DOE + Excellent Benefits!Contract Type: Permanent, Full timeWhat We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount...

  • Entry Level Business Development Executive

    4 weeks ago

    Enderby, United Kingdom CV-Library Full time

    Entry Level Business Development Executive Location: Hybrid, Leicester office 2 days a week Salary: Competitive, DOE + Excellent Benefits! Contract Type: Permanent, Full time What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme,...

  • Business Development Manager

    4 weeks ago

    Enderby, Leicestershire, United Kingdom Mercia Group Full time

    Job SummaryWe are seeking a highly motivated and proactive Business Development Executive to join our team at Mercia Group. As a key member of our sales team, you will be responsible for managing a portfolio of business development accounts, focusing on renewing existing business and generating new sales from these accounts.Key ResponsibilitiesLog activity...

  • Parcels Controller

    5 months ago

    Enderby, United Kingdom Next PLC Full time

    **Competitive salary and comprehensive benefits** **South Elmsall or Enderby with travel** **Permanent, 36 hours per week, Monday - Friday** **Life at Next** - Uniform clothing allowance of £450 per season - Contributory pension scheme - 25% discount on Next merchandise - Up to 75% discount at our staff shops - Eligibility to join our Sharesave Scheme -...

  • Senior Customer Advisor

    6 months ago

    Enderby, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a **Senior Customer Advisor** to join us in our **Enderby **Merchant. Offering an extensive array of top-tier products and equipment across all sectors, we're the go-to solution for our customers. We embrace a forward-thinking culture and we want you to be...

  • Business Development Executive, Business Services

    4 weeks ago

    Enderby, Leicestershire, United Kingdom Mercia Group Full time

    Entry Level Business Development Executive Location: Hybrid, Leicester office 2 days a week Contract Type: Permanent, Full time What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing...

  • Entry Level Business Development Executive

    4 weeks ago

    Enderby, Leicestershire, United Kingdom Mercia Group Full time

    Entry Level Business Development Executive Location: Hybrid, Leicester office 2 days a week Salary: Competitive, DOE + Excellent Benefits! Contract Type: Permanent, Full time What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme,...