Service Planner

1 month ago


Wolverhampton, United Kingdom CV-Library Full time

An exciting opportunity has arisen to be a part of the service administration team for Atlas Copco tools and industrial assembly solutions customer centre located in Wolverhampton. You will plan the day-to-day work schedules, of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner. You will report to the Service Operations Manager.

Your role:

*

Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.

*

Effectively manage the use of the SPIRIT Field service workflow.

*

Support the Service Administrator(s) and set the Engineers' work schedules to maximise efficiency and minimise WIP.

*

Ensure the orders are correctly allocated and released to the engineer prior to the visit date.

*

Ensure all specialist tooling (calibration equipment) is available to each engineer to enable them to carry out the allocated tasks.

*

Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.

*

Be responsible for providing customers with all relevant risk assessments, method statements and engineer certifications as required.

*

Monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.

*

Maintain all orders within the SPIRIT, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP/SPIRIT reporting facilities.

*

Regularly liaise with the Field Service Engineers, Service Sales Managers and internal departments to expedite customer requests.

*

Regularly liaise with the Operations Manager and Field Service Engineer Team Leader in order to highlight and resolve any operational / planning problems effectively and efficiently.

*

Collate information from the Field Service Engineers to accurately record and maintain customer records and information.

To succeed, you will need:

*

Experience working in business administration is essential.

*

Excellent communication and interpersonal skills.

*

You set priorities according to importance and urgency, you fulfil tasks in a cost-efficient way.

*

Experience in a service-related field with customer interaction will be an asset.

*

Knowledge of the company's SPIRIT service management system

*

Must be proficient in MS365.

*

Good English and Maths skills.

*

Experience working with SAP and excellent telephone manners.

*

Must be a UK resident and have a valid UK work permit.

Location:

The applicant must live within a commutable distance of Wolverhampton, UK.

In return, we offer you:

*

We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

*

A satisfying career – You remain in the 'driver's seat' to map out and shape your own career. You will have access to global job opportunities, as part of the Atlas Copco Group.

*

The satisfaction of working for an international market leader who is committed to sustainable productivity solutions.

*

We offer a great benefits package including health insurance, paid leave, and retirement benefits.

About us:

Atlas Copco Tools and Industrial Assembly Solutions is part of the Atlas Copco Group, which was established in Sweden in 1873. We offer sustainable productivity in the manufacturing world and our operations within the UK are, for the most part, dedicated to sales, projects and service. We offer unique and innovative turnkey solutions to our customers along with a global market presence. We support and partner with manufacturers across all ranges of industry and our customers include global companies such as Airbus, Jaguar Land Rover, Ford Motor Company, Rolls Royce, BMW, JCB and Caterpillar to name a few


  • Production Planner

    5 months ago


    Wolverhampton, United Kingdom Owen Payne Recruitment Service Ltd Full time

    **Are you an experience Production Planner?** **Are you looking for a new challenge?** If so, then we may just have the right role for you! Owen Payne Recruitment are seeking an experienced production planner to join a leading manufacturer within the WV10 area. This position would suit a professional who has experience in working within a Tier 1 and...

  • Planner

    4 months ago


    Wolverhampton, United Kingdom Energy Bolting Limited Full time

    Energy Bolting is a customer centric manufacturer of special fasteners, machined components and associated products to global energy industries. We are delighted to recruit for the full time position of Planner. This is an excellent opportunity to work for a growing and prosperous business. Working as the member of our team you will working with a variety...

  • Senior Planner

    5 months ago


    Wolverhampton, United Kingdom IPL Full time

    **IPL **is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. We have over 2,500 colleagues in 20 manufacturing facilities, two corporate & sales offices and three R&D facilities across the U.S., Canada, the U.K.,...

  • Construction Planner

    4 weeks ago


    Wolverhampton, Wolverhampton, United Kingdom Technical Global Solutions Full time

    Project Planner (Mission Critical Construction)Location: WolverhamptonEmployment type: Permanent/on-siteSalary: £55,000-£60,000A leading client of Technical Global Solutions is seeking a skilled Project Planner to join their Wolverhampton office. As a seasoned professional in the Planning domain, you will be responsible for establishing and maintaining...

  • Construction Planner

    4 weeks ago


    Wolverhampton, Wolverhampton, United Kingdom Technical Global Solutions Full time

    Project Planner (Mission Critical Construction)Location: WolverhamptonEmployment type: Permanent/on-siteSalary: £55,000-£60,000A leading client of Technical Global Solutions is seeking a skilled Project Planner to join their Wolverhampton office. As a seasoned professional in the Planning domain, you will be responsible for establishing and maintaining...

  • Transport Planner

    4 months ago


    Wolverhampton, United Kingdom Great Bear Full time

    Company Description Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+...

  • Buyer/planner

    4 months ago


    Wolverhampton, United Kingdom Energy Bolting Limited Full time

    Energy Bolting is a customer centric manufacturer of special fasteners, machined components and associated products to global energy industries. We are delighted to recruit for the full time position of Buyer / Planner. This is an excellent opportunity to work for a growing and prosperous business. Working in our team you will work to purchase goods and...

  • Production Planner

    5 months ago


    Wolverhampton, United Kingdom Onboard Corrugated Limited Full time

    Are you an experienced Production Planner looking to make a significant impact in the corrugated manufacturing environment? Our sites are located in Wednesfield and West Bromwich we are looking for Production Planner to join our team. In this role, you will develop daily optimised production schedules using Business Software, Abaca Business System and...

  • Fulfilment Planner

    5 months ago


    Wolverhampton, United Kingdom Tarmac Full time

    **Job Introduction**: At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for an** Fulfilment Planner** to join our friendly team based in...

  • Transport Planner

    5 months ago


    Wolverhampton, United Kingdom Great Bear Full time

    Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and...

  • Project Planner

    5 months ago


    Wolverhampton, United Kingdom King and Moffatt Full time

    Job DescriptionAs a Planner/Senior Planner at King and Moffatt, you would be responsible for establishing and maintaining project planning controls and accurate reporting across multiple projects.This role would be based from our Wolverhampton office.Main duties and responsibilities:Create a master baseline schedule in Primavera P6 or Microsoft Project...

  • Transport Planner

    5 months ago


    Wolverhampton, United Kingdom Great Bear Full time

    Company Description Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+...

  • Operations Planner

    5 months ago


    Wolverhampton, United Kingdom Bromford Full time

    If you want to work for an organisation certified as a **Great Place to Work, **you are passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford. As part of our service delivery team, you’ll be there for our customers whenever they need you....

  • Planner

    5 months ago


    Wolverhampton, United Kingdom Fortune Brands Innovation Full time

    Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert...

  • Production Planner

    4 months ago


    Wolverhampton, United Kingdom SFC (Europe) LTD Full time

    **SFC (Europe) has established its place as a market leader for the manufacture and supply of Safety Critical and High Performance grade bolting.** We are a strategic Manufacturer, encompassing rigorous quality systems with full documentation packages for the Energy and Oil & Gas industries, Onshore, Offshore and Subsea. We are looking for a Production...

  • Operations Planner

    5 months ago


    Wolverhampton, United Kingdom Bromford Full time

    If you are passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford. As part of our service delivery team, you’ll be there for our customers whenever they need you. You’ll be allocating work and tasks to your team of repairs engineers and...

  • Planner/administrator

    4 months ago


    Wolverhampton, United Kingdom Rising Stars Cleaning Full time

    **Job Summary** The Planner Administrator in Mould Cleaning + painting is responsible for coordinating and organizing the scheduling of mould cleaning projects. This role involves liaising with clients, field technicians, and other stakeholders to ensure efficient and timely execution of mould cleaning services. **Duties** **Key Responsibilities**: 1....


  • Wolverhampton, Wolverhampton, United Kingdom Atlas Copco UK Holdings Ltd Full time

    Service Planner Job DescriptionAtlas Copco UK Holdings Ltd is seeking a skilled Service Planner to join our team in Wolverhampton. As a key member of our service administration team, you will play a crucial role in ensuring the efficient delivery of services to our customers.Key Responsibilities:Administer the forward planning of all open orders, ensuring...


  • Wolverhampton, Wolverhampton, United Kingdom Atlas Copco UK Holdings Ltd Full time

    Service Planner Job DescriptionAtlas Copco UK Holdings Ltd is seeking a skilled Service Planner to join our team in Wolverhampton. As a key member of our service administration team, you will play a crucial role in ensuring the efficient delivery of services to our customers.Key Responsibilities:Administer the forward planning of all open orders, ensuring...


  • Wolverhampton, United Kingdom Onboard Corrugated Limited Full time

    **Production & Transport Planner** **Onboard Corrugated Limited is one of the leading cardboard sheet-feeders in the UK and have built a solid reputation for service and quality. We employ some 100 people at our Wolverhampton site.** **_ We are looking for a allrounder kind of person who can learn all aspects of the office operation and contribute in...