Operations Planner

5 months ago


Wolverhampton, United Kingdom Bromford Full time

If you want to work for an organisation certified as a **Great Place to Work, **you are passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford.

As part of our service delivery team, you’ll be there for our customers whenever they need you. You’ll be allocating work and tasks to your team of repairs engineers and monitoring their diaries, ensuring that all our properties and our customers receive the highest levels of service. In your role, you’ll build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people.

**To be a successful operations planner, we want you to**:

- Be experienced in job/repairs planning, ideally having worked in a housing/repairs/utilities role before
- Use initiative; be experienced working under pressure and be able to adapt to change
- Have experience in using CRM systems (D365 would be ideal, although not essential)
- Experience of using scheduling tools (DRS would be ideal, although not essential)
- Have an understanding of resource migration and forecasting methodology
- Have a creative mind and a will to get the job done
- Bring a good understanding of health and safety
- Have good general knowledge of repairs and maintenance
- Be experienced in using Microsoft software and systems
- Pride yourself on delivering excellent customer service
- Be a great ambassador for Bromford.

This role is based in our Wolverhampton office (WV10). Due to the nature of the role, a DBS check will be completed for the successful applicant.


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