Operations Planner
1 month ago
Join Our Team as an experienced Operations Planner
Contract: Permanent
Hours: 40 hours per week
Location: Wolverhampton
We are looking for an enthusiastic and skilled Operations Planner to join our team and play a crucial role in delivering a cost-effective, customer-focused repairs and maintenance service for our customers' homes and neighbourhoods.
In this role, you will be responsible for scheduling and managing engineers' diaries, ensuring they complete the maximum number of jobs possible each day. You will aim to help our engineers fix issues on the first visit, where possible, to provide a seamless and efficient service to our customers. Keeping customers informed will also be key, so you'll need to ensure they always know what's happening with their repairs and when they can expect work to be completed.
You will have experience working in a similar planning role, with a strong understanding of the systems and tools required to manage complex schedules and prioritise tasks effectively. Your ability to balance the needs of the business with the expectations of customers and engineers will be critical to your success. You'll also need excellent communication skills, as you will regularly liaise with engineers, customers, and various internal stakeholders to ensure services are delivered smoothly and on time.
This is a fixed role, working in the office 5 days per week. If you are someone who thrives on organising, solving problems, and delivering excellent customer service, we would love to hear from you Join us in shaping a reliable and responsive service for our customers.
Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.
Due to the nature of the role, an Enhanced DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now
Benefits of belonging at Bromford
Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:
27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year
£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership
A Performance Related Pay scheme based on organisational and individual performance
Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology
A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits
A choice of two pension schemes, with employer contribution rates of up to 10% of salary
As a certified Great Place To Work, we value your well-being and offer a comprehensive benefits package. Apply now, and let's make Bromford the next exciting chapter in your career
Swift action required The closing date for applications is just around the corner on 14th October 2024. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.
Seize this opportunity now In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey Apply promptly.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
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