Service Operations Coordinator
4 weeks ago
Atlas Copco UK Holdings Ltd is seeking a skilled Service Planner to join our team in Wolverhampton. As a key member of our service administration team, you will play a crucial role in ensuring the efficient delivery of services to our customers.
Key Responsibilities:- Administer the forward planning of all open orders, ensuring timely and efficient service delivery.
- Effectively manage the use of the SPIRIT Field Service workflow to maximize efficiency and minimize work-in-progress.
- Support the Service Administrator(s) and set engineers' work schedules to optimize productivity.
- Liaise with customers to arrange and confirm service visits, ensuring they are fully aware of the work and schedule.
- Provide customers with relevant risk assessments, method statements, and engineer certifications as required.
- Monitor and record the progress of all customer orders to ensure work is completed to the highest standard.
Requirements:
- Excellent organizational and planning skills.
- Ability to work effectively in a team environment.
- Strong communication and customer service skills.
- Proficiency in using SPIRIT Field Service workflow and other relevant software.
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