2nd Line Support Engineer

3 days ago


High Wycombe, United Kingdom CV-Library Full time

2nd Line Support Analyst

High Wycombe (Hybrid working available)

We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.

Key Responsibilities:

* Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.

* Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.

* Team Development: Take an active role in personal and team development to enhance the overall work experience.

* Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT.

Skills and Qualifications:

* Attitude: Friendly, personable, and professional demeanour.

* Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).

* Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.

Why Join Us?

* Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.

* Hybrid Working: Flexible working arrangements to suit your lifestyle.

* Professional Growth: Continuous learning and development opportunities.

* Positive Environment: Work in a friendly and collaborative environment



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