System Infrastructure Engineer

1 month ago


High Wycombe, Buckinghamshire, United Kingdom 100% IT Recruitment Full time

We are recruiting a highly skilled System Administrator / 2nd Line Support Engineer to join our technical team at 100% IT Recruitment.

As the first line of support for IT issues, you will be responsible for solving and escalating where required, as well as maintaining the IT infrastructure and keeping equipment and infrastructure reliably available and maintained to best-practice standards.

Key Responsibilities:

  • First line responder for IT issues for a team of 60 internal users.
  • Setup and technical support for bespoke systems.
  • Configuration and deployment of servers and staff workstations.
  • Preparation of mini-PCs for customer distribution.
  • Technical support and troubleshooting for PCs and servers.
  • DNS record and user account configuration for customer emails and websites.
  • Maintenance of network connections, including routers, internet, VPNs, Wi-Fi, and Ethernet connections.
  • Issue diagnosis and rectification to meet member expectations.
  • Evaluation and escalation of complex problems to software developers.

About You:

To succeed in this role, you must possess:

Personal Skills:

  • Strong problem-solving abilities.
  • Initiative.
  • Interpersonal skills.
  • Level-headedness.
  • Task prioritisation skills.
  • IT research skills.

Professional Experience:

  • Windows 11 operating system.
  • Windows Server expertise.
  • Remote support experience.
  • Microsoft Office software suite experience.

Our Offer:

  • A salary of approximately £30,000 per year.
  • Career development opportunities.

This role is ideal for an individual who thrives in a dynamic environment, can manage priorities effectively, and values teamwork. As part of our technical team, you will have the chance to grow professionally and contribute to the company's success.



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