2nd Line Support Analyst

3 days ago


High Wycombe, United Kingdom Sharp UK Full time

2nd Line Support Analyst

High Wycombe (Hybrid working available)


We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.


Key Responsibilities:


  • Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.
  • Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.
  • Team Development: Take an active role in personal and team development to enhance the overall work experience.
  • Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT.


Skills and Qualifications:


  • Attitude: Friendly, personable, and professional demeanour.
  • Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).
  • Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.


Why Join Us?


  • Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.
  • Hybrid Working: Flexible working arrangements to suit your lifestyle.
  • Professional Growth: Continuous learning and development opportunities.
  • Positive Environment: Work in a friendly and collaborative environment.



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