1st/2nd Line Support Engineer

1 month ago


High Wycombe, United Kingdom IT Talent Solutions Ltd Full time

1st/2nd Line Support Engineer required by my leading Managed Service Provider (MSP)

Do you thrive in fast-paced settings, delivering exceptional technical support to a wide range of clients? If so, we want to hear from you

About the Role

We’re recruiting for a 1st/2nd Line Support Engineer to join an innovative and growing IT service provider. This role is perfect for someone with hands-on experience supporting multiple clients and juggling diverse technical challenges in an MSP setting.

Key Responsibilities

  • Provide 1st/2nd line technical support
  • Troubleshoot and resolve hardware, software, and network issues effectively and efficiently.
  • Assist with the setup and maintenance of desktops, laptops, servers, and peripherals.
  • Work collaboratively with other IT professionals to escalate and resolve complex technical issues.
  • Maintain and update documentation on systems and processes.
  • Deliver excellent customer service, ensuring issues are resolved to client satisfaction.

What We’re Looking For

  • Proven experience in an MSP environment handling multi-client support.
  • Strong knowledge of Windows, Office 365 administration.
  • Experience with network troubleshooting (DNS, DHCP, VPNs, firewalls).


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