Customer Care Call Advisor

3 months ago

Forest Hall, United Kingdom CV-Library Full time

Customer Care Call Advisor

Newcastle, NE12 8BU

Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)

Working Hours: 37.5 hours per week

Shift Pattern: Monday to Friday between 9am until 5:30pm

Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service

We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Responsibilities:

Working in a call centre environment
Making outbound calls to existing customers with the purpose of retaining them
Dealing with escalated high-level complaints
Establishing, building, and managing strong long-term customer relationships
Ensuring customer satisfaction
Liaising with various other departments both within the business and third parties
Updating relevant information in our customers’ records
Delivering first class customer service to customers

Essential skills:

Experience in call centre environment, an outbound or an objections handling role would be beneficial
Confident dealing with high level complaints
Strong computer and MS office skills
Excellent communication skills with problem solving attitude
Attention to detail
Customer oriented, genuinely passionate about providing an amazing experience through every interaction
The ability to multitask effectively whilst keeping a high level of service quality
Teamworking skills
Passionate and willing to learn in a dynamic environment
Willing to accept new challenges

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL

  • Retentions Advisor

    2 months ago

    Forest Hall, United Kingdom CV-Library Full time

    Job Description Retentions Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days’ annual leave including bank...

  • Support Advisor

    3 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    Job OverviewWe are looking for a dedicated and compassionate Support Advisor to join our call centre team at Careline Support Ltd in Ringwood, Hampshire.In this role, you will provide vital support to our customers, responding to their needs and concerns in a timely and professional manner.Key DutiesTaking incoming calls from retired Homeowners and...

  • Customer Care Advisor

    2 weeks ago

    Liss Forest, United Kingdom Team Jobs Full time

    TeamJobs are looking for Customer Care Advisors in Ringwood!Salary: £23,795 (OTE £25,800) Location: Ringwood, Hampshire (with off-site training as needed) Hours: 40 hours per week, flexible shifts between 7:00 am - 10:00 pm, Monday to Sunday.Our client is a global customer service provider looking for a Contact Centre Consultant to deliver outstanding...

  • Customer Care Advisor

    2 weeks ago

    Liss Forest, United Kingdom Team Jobs - Commercial Full time

    TeamJobs are looking for Customer Care Advisors in Ringwood!Salary: £23,795 (OTE £25,800) Location: Ringwood, Hampshire (with off-site training as needed) Hours: 40 hours per week, flexible shifts between 7:00 am - 10:00 pm, Monday to Sunday.Our client is a global customer service provider looking for a Contact Centre Consultant to deliver outstanding...

  • Customer Service Advisor

    1 week ago

    Forest Hall, United Kingdom CV-Library Full time

    Job Description Customer Service Advisor Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to...

  • Customer Service Advisor

    3 months ago

    Forest Hall, United Kingdom CV-Library Full time

    Customer Service Advisor Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12...

  • Call Centre Agent

    3 months ago

    Forest Hall, United Kingdom CV-Library Full time

    Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12...

  • 24/7 Call Handler

    3 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    About the RoleThis is an exciting opportunity to join a dynamic and supportive team as a Night Customer Service Advisor. You will play a vital role in providing exceptional customer service to our clients, working closely with colleagues to ensure seamless communication and problem-solving.We are looking for someone with great customer service experience and...

  • Call Centre Service Excellence Specialist

    3 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    About This Opportunity\We are seeking a skilled and experienced Senior Customer Service Advisor to join our team at Careline Support Ltd.\This role offers a competitive salary starting from £25,000 per annum, negotiable depending on experience, along with benefits such as free on-site parking, contemporary offices, and a fun work environment.\Key...

  • Senior Customer Service Advisor

    4 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    Location: Ringwood, HampshireHours: Full time 37.5 hours per weekShift Pattern: Operational hours are between 06:30-22:30, covering earlies, days & lates ?We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team.Why work for us?Competitive...

  • Senior Customer Advisor

    3 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    Location: Ringwood, Hampshire (office based)Salary: From £25,000 per annum, depending on experienceHours: Full-time, 37.5 per weekShifts: Operational hours are between 06:30-22:30, covering earlies, days & lates?We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a Senior Customer Service Advisor to join...

  • Customer Advisor

    6 months ago

    Waltham Forest, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Morning and Evening** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00am or 6.00pm - 10.00pm** **£10.60 per hour (Inclusive of an £0.23 per hour, store specific location allowance)** **B&Q Leyton** We believe anyone can improve their home to...

  • Customer Advisor

    7 months ago

    Waltham Forest, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an 51p per hour, store specific location allowance)** **B&Q Leyton** We believe anyone can improve their home to make life better. Every day, we...

  • Call Operator

    2 weeks ago

    Liss Forest, United Kingdom Careline Support Full time

    Do you want a role where you can make a difference?What you'll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls.Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call handling...

  • Technical Support Advisor

    2 weeks ago

    Forest Hall, United Kingdom CV-Library Full time

    Technical Support Advisor Quorum Business Park, Longbenton - NE12 8BU Salary: £23,000 - £25,000 per annum + Performance based bonus Working hours: Full time, 37.5 hours per week, shift pattern between 9am – 8pm Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank...

  • Call Operator

    3 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    Do you want a role where you can make a difference?What you'll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls.Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call handling...

  • Customer Service Representative

    3 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly motivated and personable individual to join our call handling team at Careline Support Ltd in Ringwood, Hampshire.As a Customer Service Advisor, you will be responsible for providing excellent telephone-based customer support to our valued customers, ensuring they receive a high-quality service experience.Key...

  • Customer Service Advisor

    4 weeks ago

    Liss Forest, United Kingdom Careline Support Ltd Full time

    Location: Office based in Ringwood, Hampshire Salary: From £22,000 per annum, dependent on experience Hours: 37.5 hours per week Shift patterns: Mix of earlies 06:30-14:30, days 09:00-17:00 and lates 14:30-22:30, to include every other weekend on the roster We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for...

  • Multi-Channel Customer Service Operator

    3 months ago

    Forest Hall, United Kingdom CV-Library Full time

    Multi-Channel Customer Service Operator Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31...

  • Outbound Customer Booking Agent

    4 weeks ago

    Forest Hall, United Kingdom CV-Library Full time

    Customer Booking Agent (Outbound) Quorum Business Park, Newcastle, NE12 8BU Salary: £20,820.80 + uncapped commission Working Hours: 35 hours per week Shift Pattern: Monday to Friday between 13:00pm - 20:00pm including 45 minute paid break Holidays: 21 days plus bank holidays off increases to 23 days plus bank holidays off after 1 years’...