Customer Service Representative

4 days ago


Liss Forest, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly motivated and personable individual to join our call handling team at Careline Support Ltd in Ringwood, Hampshire.

As a Customer Service Advisor, you will be responsible for providing excellent telephone-based customer support to our valued customers, ensuring they receive a high-quality service experience.

Key Responsibilities
  • Taking incoming calls from retired Homeowners and responding to a variety of situations including emergencies, fire panel alarms, security entry calls, or speaking to people keen to hear a friendly voice.
  • Logging each call in our CRM system ensuring information is accurately recorded every time.
  • Remaining alert to ensure you are ready and available for your next customer.
  • Providing a friendly and responsive approach to every call.
Requirements
  • Excellent customer service skills with experience of call centres, retail, hospitality, care sector, or similar backgrounds.
  • You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis, and with good common sense.
  • An excellent telephone manner, with a good standard of written and spoken English and good IT skills.
What We Offer
  • A competitive salary of up to £22,000 per annum, dependent on experience.
  • A mix of earlies (06:30-14:30), days (09:00-17:00), and lates (14:30-22:30) shifts, to include every other weekend on the roster.
  • Fantastic colleague benefits, including free on-site parking.
  • 'On the job' training from your initial induction and throughout your time with Careline.
  • Career development opportunities.


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