Support Advisor

4 days ago


Liss Forest, United Kingdom Careline Support Ltd Full time
Job Overview

We are looking for a dedicated and compassionate Support Advisor to join our call centre team at Careline Support Ltd in Ringwood, Hampshire.

In this role, you will provide vital support to our customers, responding to their needs and concerns in a timely and professional manner.

Key Duties
  • Taking incoming calls from retired Homeowners and responding to a variety of situations, including emergencies, fire panel alarms, security entry calls, or speaking to people who need a friendly voice.
  • Logging each call in our CRM system to ensure accurate recording.
  • Remaining alert and ready to respond to the next customer.
  • Providing a warm and welcoming approach to every call.
Essential Skills
  • Excellent customer service skills, with experience in call centres, retail, hospitality, care sector, or similar backgrounds.
  • A great listener and communicator, with a strong sense of empathy and understanding.
  • An excellent telephone manner, with good written and spoken English skills, and proficiency in IT systems.
What We Offer Our Team Members
  • A salary of up to £22,000 per annum, depending on experience.
  • A range of shift patterns, including earlies, days, and lates, with every other weekend on the roster.
  • A supportive and friendly team environment.
  • Opportunities for career development and growth.


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