Retentions Advisor

Job Description

Retentions Advisor

Newcastle, NE12 8BU

Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)

Working Hours: 37.5 hours per week

Shift Pattern: Monday to Friday between 9am until 5:30pm

Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service

We are currently hiring Retentions Advisors to join our customer care team in Newcastle

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Responsibilities:

Working in a call centre environment

Making outbound calls to existing customers with the purpose of retaining them

Dealing with escalated high-level complaints

Establishing, building, and managing strong long-term customer relationships

Ensuring customer satisfaction

Liaising with various other departments both within the business and third parties

Updating relevant information in our customers’ records

Delivering first class customer service to customers

Essential skills:

Experience in call centre environment, an outbound or an objections handling role would be beneficial

Confident dealing with high level complaints

Strong computer and MS office skills

Excellent communication skills with problem solving attitude

Attention to detail

Customer oriented, genuinely passionate about providing an amazing experience through every interaction

The ability to multitask effectively whilst keeping a high level of service quality

Teamworking skills

Passionate and willing to learn in a dynamic environment

Willing to accept new challenges

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL