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Customer Service Co-Ordinator

2 months ago

Liverpool, United Kingdom CV-Library Full time

Are you a skilled Customer Service professional looking for a temporary opportunity in the logistics and transportation industry? Our client, based in Birkenhead, Liverpool, is seeking a Customer Service Co- ordinator to join their team for a duration of 3-6 months. This is a full-time position, working Monday to Thursday from 7:30am-4pm and Friday from 7:30am-12pm. This role is temporary to permanent

As a Customer Service Co- ordinator, you will have the opportunity to make a significant impact on our client's customer experience. Your main responsibilities will include promptly and professionally responding to customer inquiries, assisting customers with product information and order processes, and maintaining accurate records of customer interactions and transactions. Additionally, you will collaborate with other team members to ensure consistent service delivery and identify opportunities for process improvements.

Your excellent communication skills, both written and verbal, will be essential in this role. With strong problem-solving abilities and attention to detail, you will thrive in our client's fast-paced environment. Strong IT skills and a background in customer service are required, along with the ability to work effectively as part of a team.

In this role, you will lead order book reviews with customers and attend the daily production meeting, being the voice of the customer. You will also liaise with the customer for re-scheduling orders, delivery cancellations, and other related tasks. Strong administration skills is required as you will provide support with back office admin tasks.

Our client's office is conveniently located and easily accessible. Just a short 15-minute walk from Hamilton Square train station and a 10-minute walk from a tram station, the location offers convenient commuting options for the successful candidate.

If you are enthusiastic, customer-focused, and ready to take on this exciting opportunity as a Customer Service Co-ordinator, apply now Our client offers a competitive salary of £12.50 per hour and the chance to work with a dynamic and driven team. Don't miss out on this chance to make a difference in the logistics and transportation industry. Join our client's team today. Apply now

The Role- Customer Service Co-Ordinator

Location:Birkenhead

Schedule: Monday-Friday

Hours: Monday to Thursday 7:30am-4pm

Friday 7:30-12pm
Salary: £12.50

Duration: Temporary to Permanent

Responsibilities:

Respond to customer inquiries promptly and professionally
Assist customers with product information and order process
Maintain accurate records of customer interactions and transactions
Collaborate with other team members to ensure consistent service delivery.
Identify opportunities for process improvements to enhance the customer experience.
Lead order book reviews with customers
Attend the daily production meeting, being the voice of the customer
Liaise with the customer for re-scheduling orders, delivery cancellations etcExperience:

Previous experience in a customer service role
Excellent communication skills, both written and verbal.
Strong Administration skills
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a fast-paced environment.
Strong IT skillsPlease apply to this advert if you feel you have the skills and experience

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