Ocean Import/export Customer Service Co-ordinator

2 weeks ago

Liverpool, United Kingdom DHL Full time

**OCEAN IMPORT/EXPORT CUSTOMER SERVICE CO-ORDINATOR**

As an
**Ocean Import/Export Customer Service Co-Ordinator,** you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level.

**Overall Role Purpose**:
Ocean Import /Export Operational Role. Ensuring a consistently excellent delivery of our Ocean Export/Import forwarding services including the core operations and full service management for our customers.

**Scope of Role**:

- Delivering excellent customer service through our DGF’s 10 Customer Commitments
- Support, drive and commit to the Company’s overall Strategy
- Manage end-to-end process for OFR Imports and designated customers; Pre-alert processing, Customer liaison, arranging deliveries, processing customs clearance and file financials.
- Administration and management of own operational data i.e. Sick File report, work flow review and door-to-door global profit share to ensure compliance and the maximisation of profitability
- Support and monitor objectives set by Ocean Freight Supervisor in terms of profitability maximisation, volume growth and service quality.
- Creates, develops and maintains good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams)
- Support Sales in interaction with key customers
- Complying with the DGF 10 Ground Rules
- Supports implementation of OFR strategy on team (translates and lives requirements, implements, ensures realisation of strategy and monitors)
- Escalates carrier performance issues when required to Carrier directly/OFR Product/OFR Management

**Person Specification**:

- Two or more years’ experience within the Freight Forwarding Industry.
- 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.
- Good understanding and experience of HMRC Import procedures.
- Commercial awareness.
- Clear and concise communication skills (written and spoken).
- Ability to follow processes.
- Ability to support a culture of continuous improvement.
- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
- Knowledge of Freight Forwarding industry: Imports or Exports and related processes.
- Preferable Cargowise One system knowledge.
- Must be eligible to work in the UK

**LOCATION: Liverpool**

**HOURS: 37.5 per week**

**REPORTS TO**:
**Ocean Freight Import Supervisor - Liverpool**

**_ DHL_**
**_ _**:

- is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows._
- Our culture is focused on personal commitment - to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. _
- This enables you as an employee to develop your expertise and your career in different areas or divisions - and even in other countries._
- We are committed to creating a _
- workplace that ensures mutual respect and is focused on results._
- We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence._

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