Learning & Development Consultant

1 month ago


Epsom, United Kingdom CV-Library Full time

Based in Epsom – free parking

* £35,000 salary

* 23 days holiday + bank holidays

* Monday – Friday, 9am – 5:30pm

* Excellent Benefits Package

Job specification:

* Develop and manage competency matrices to assess skills and identify learning gaps.

* Plan, conduct, and document training sessions based on competency needs.

* Administer task rotations to support skill development.

* Identify training needs using data from complaints, call reviews, and feedback, and provide targeted solutions.

* Design, centralise, and maintain learning materials.

* Deliver training on industry, products, and skills across teams.

* Coach and mentor agents to improve performance.

* Create and implement induction and learning programs.

* Build a trainer support network for collaboration and consistency.

* Stay informed on departmental processes to align training.

* Evaluate and improve training programs regularly.

Person specification:

* Strong organisational and communication skills.

* Skilled in coaching, facilitation, and stakeholder collaboration.

* Experienced in creating engaging training materials with blended learning methods.

* Naturally curious and eager to learn.

* Analytical problem-solver with attention to detail.

* Quick to grasp new concepts.

* Proficient in IT and training needs analysis.

* Team player with experience in fast-paced customer service.

* Financial services or regulated environment experience (preferred).

Additional information:

* Professional Study Support

* Private Medical Insurance

* Income Protection

* Free Parking

Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer



  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.As our Learning and Development Consultant...


  • Epsom, United Kingdom Nuffield Health Full time

    Learning and Development Consultant Regulatory Epsom/Barbican/Hybrid | HR | Permanent | Part-TimeCompetitive salary, depending on experience30 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to...


  • Epsom, United Kingdom Nuffield Health Full time

    Learning and Development Consultant Regulatory Epsom/Barbican/Hybrid | HR | Permanent | Part-TimeCompetitive salary, depending on experience30 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Nuffield Health is a charity that's committed to building a healthier nation, one day at a time.As our Learning and Development Consultant Regulatory, you will play a key role in ensuring the safe and effective delivery of services across the organization.The salary for this position is £45,000 - £55,000 per annum, depending on experience.About the...


  • Epsom, United Kingdom Nuffield Health Full time

    Learning Quality & Compliance ManagerEpsom/Barbican/Hybrid | HR | Permanent | Part-TimeCompetitive salary, depending on experience30 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look...


  • Epsom, United Kingdom Nuffield Health Full time

    Learning Quality & Compliance ManagerEpsom/Barbican/Hybrid | HR | Permanent | Part-TimeCompetitive salary, depending on experience30 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look...


  • Epsom, Surrey, United Kingdom TLP Consultancy Full time

    Job OverviewTLP Consultancy, a trusted partner of Toyota (GB) PLC, is seeking an Administrative Coordinator to support the Talent and Learning Development team.Compensation PackageThe successful candidate can expect a competitive salary of £30,000 - £32,000 pro rata, depending on experience.Key ResponsibilitiesProvide exceptional administrative support to...


  • Epsom, Surrey, United Kingdom Optima Recruitment Full time

    Job Summary: We are seeking a skilled and motivated Learning and Development Administrator to join our team at Optima Recruitment Limited. As a key member of our team, you will be responsible for developing and managing competency matrices, planning and conducting training sessions, and administering task rotations to support skill development.Key...


  • Epsom, Surrey, United Kingdom GLF SCHOOLS Full time

    About UsAt GLF Schools, we strive to create an inclusive environment where staff, children, and students feel valued and respected. Our commitment to safeguarding and promoting the welfare of children and young people is unwavering.The RoleWe are seeking a dedicated Learning and Development Support Specialist to join our team. This role will involve...


  • Epsom, Surrey, United Kingdom DiverseJobsMatter Full time

    Job OverviewDiverseJobsMatter is committed to putting students first and provides a supportive environment for individuals who want to make a difference in the lives of young people.We are seeking an experienced and dynamic Learning and Development Support Specialist to join our team. This role will involve providing 1-1 and small group support to students...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    We're looking for an experienced Learning and Development Consultant Regulatory to join our team at Nuffield Health.In this role, you will be responsible for designing, implementing, and managing quality assurance processes effectively. You will have significant experience in quality and compliance, regulatory training, and learning and development.The...

  • Actuarial Consultant

    1 month ago


    Epsom, Surrey, United Kingdom Aon Full time

    Actuarial Consulting Pensions Graduate ProgrammeAt Aon, we are united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients succeed. As an actuarial consulting pensions graduate, you will discover how our global team of specialists helps businesses make smart choices about their employees' pensions.Key...


  • Epsom, United Kingdom Enlist | Recruitment Full time

    DescriptionTrainee Recruitment ConsultantMarket Leading Tech Recruitment ConsultancyUp to £30k base + 1st year OTE of £50,000Our client has been voted in the top 5 most profitable recruitment businesses in the country with offices in London, Surrey, Manchester, New York, Austin & Chicago.They work with some of the most innovative and disruptive start-ups...


  • Epsom, United Kingdom Enlist | Recruitment Full time

    DescriptionTrainee Recruitment ConsultantMarket Leading Tech Recruitment ConsultancyUp to £30k base + 1st year OTE of £50,000Our client has been voted in the top 5 most profitable recruitment businesses in the country with offices in London, Surrey, Manchester, New York, Austin & Chicago.They work with some of the most innovative and disruptive start-ups...


  • Epsom, United Kingdom Enlist | Recruitment Full time

    DescriptionTrainee Recruitment ConsultantMarket Leading Tech Recruitment ConsultancyUp to £30k base + 1st year OTE of £50,000Our client has been voted in the top 5 most profitable recruitment businesses in the country with offices in London, Surrey, Manchester, New York, Austin & Chicago.They work with some of the most innovative and disruptive start-ups...


  • Epsom, United Kingdom Enlist | Recruitment Full time

    DescriptionTrainee Recruitment ConsultantMarket Leading Tech Recruitment ConsultancyUp to £30k base + 1st year OTE of £50,000Our client has been voted in the top 5 most profitable recruitment businesses in the country with offices in London, Surrey, Manchester, New York, Austin & Chicago.They work with some of the most innovative and disruptive start-ups...


  • Epsom, United Kingdom CV-Library Full time

    Description * Trainee Recruitment Consultant * Market Leading Tech Recruitment Consultancy * Up to £30k base + 1st year OTE of £50,000 Our client has been voted in the top 5 most profitable recruitment businesses in the country with offices in London, Surrey, Manchester, New York, Austin & Chicago. They work with some of the most...


  • Epsom, United Kingdom Enlist | Recruitment Full time

    Job Description Description Trainee Recruitment Consultant Market Leading Tech Recruitment Consultancy Up to £30k base + 1st year OTE of £50,000 Our client has been voted in the top 5 most profitable recruitment businesses in the country with offices in London, Surrey, Manchester, New York, Austin & Chicago. They work with some of the most...


  • Epsom, United Kingdom AGA performance Full time

    **Retailer Services Consultant (Field-based) - AGA Performance and Toyota GB** An exciting opportunity has been created at Toyota GB who are seeking to recruit a Retailer Services Consultant through their partner, AGA Performance, to join the existing team. **The Company** AGA Performance is an ISO accredited Training and Learning and Development...


  • Epsom, Surrey, United Kingdom LGBT Great Full time

    Aon seeks a skilled Senior Project Consultant to join our market leading Project Consultancy team in the UK Retirement consulting business.We are looking for individuals with a background in pensions, who can specialise further and work with clients on wide-ranging projects.The role will involve building strong relationships with clients, their...